Offer summary

Qualifications:

Proven experience in customer support, particularly through email and live chat., Familiarity with the online gaming or gambling sector is preferred., Strong interpersonal and communication skills are essential., Ability to handle sensitive situations with discretion and empathy..

Key responsabilities:

Engage with customers via email and live chat to provide timely support.

Collaborate with Payment, Risk, and Fraud teams to resolve inquiries.

Address and resolve customer complaints professionally and efficiently.

Contribute to enhancing the overall customer experience.

Job description

About WPT Global

Since WPT’s inaugural high-stakes televised poker games in 2003, the brand has symbolised poker prominence. Transitioning from its renowned live events, WPT Global currently pioneers an avant-garde online platform.

Our team comprises Silicon Valley stalwarts, data experts, gaming enthusiasts, and many more. Our mission? Creating an online poker experience that's as exciting to watch as it is to play, for both novices and pros alike.

The Role

As our Customer Support Agent, you will be the frontline representative of our company, interacting with customers via email and live chat to deliver exceptional support and customer service.

Requirements

Proven experience in customer support, especially email and live chat channels.
Experience or familiarity with the online gaming or gambling sector.
Strong interpersonal and clear communication skills.
Ability to handle sensitive situations with discretion and empathy.
Effective collaboration with diverse, cross-functional teams.
An innovative mindset for improving operational processes.

Responsibilities

Engage with customers via email and live chat, providing timely and effective support.
Collaborate closely with Payment, Risk, and Fraud teams to resolve customer inquiries and issues.
Address and resolve customer complaints professionally and efficiently.
Contribute proactively to enhancing customer experience.
Support team members in daily tasks and activities.
Maintain a positive, collaborative work environment.
Suggest practical improvements to enhance business processes.