ABOUT GENERATION

At Generation, we believe in the power of employment to change lives. We are a global nonprofit organization that supports adults to achieve economic mobility through employment. Generation trains and places adult learners of all ages into careers that are otherwise inaccessible, working in partnership with governments, employers, and other system actors. We also conduct original research and share data insights on high priority global workforce transition topics to inform decision-making by workforce system stakeholders. Launched in 2015, Generation comprises a global hub (Generation You Employed, or GYE) and a network of in-country affiliates. To date, the network has 100,000+ graduates and 11,000+ employers across 46 professions and 17 countries.

When learners join Generation, 91% are unemployed, of which nearly half are long-term unemployed. Three months after completing our program, graduates have an 78% job placement rate, rising to 88% within six months. Of our employed graduates, 68% are hired by repeat employers who have previously hired Generation graduates, and 89% are in jobs directly related to the profession for which we have trained them. Employed graduates immediately earn an average of 3-4X their previous earnings. Two to five years after graduation, 77% of our alumni from upper-middle income countries continue to meet their daily financial needs and 63% can save for the future. To date, Generation’s global graduates have earned more than $1 billion in wages. Generation graduates typically have a secondary school background, 54% are female, 34% have dependents, and the majority identify with underrepresented communities in their country.

About the Role:

We are seeking a detail-oriented and highly skilled part-time (up to 20 hours/week) Canvas LMS Specialist to cover a 8-month maternity leave from mid May 2025 to mid January 2026 (with a pause for year-end closure). This role will serve as a critical resource for our global and local teams, ensuring the seamless operation of our Canvas LMS and supporting engaging and effective online learning experiences.

The specialist will provide direct support for Canvas LMS-related tasks, deliver training and consulting, and collaborate with various teams in line with our LMS strategy. This role is part of the Online Team, a sub-team of the Global Curriculum & Instruction Team, and will work closely with the Global Director of Online Learning and the Online Learning Global Design Manager.

Nature of the Role:

This position requires a highly adaptable individual who can:

· Quickly upskill on our specific Canvas LMS setup and organizational processes during a dedicated onboarding period in mid May 2025.

· Efficiently document all work, decisions, and progress throughout the contract.

· Prepare comprehensive handover notes for a smooth transition back to the permanent staff member in January 2026.

· Manage complex, ongoing projects with minimal onboarding time.

· Synthesize information from various sources to rapidly get up to speed.

Key Responsibilities:

1. Canvas LMS Management and Support

· Manage and resolve global LMS incidents and country-specific challenges.

· Maintain LMS documentation including best practices, online learning resources, and global Canvas courses.

· Ensure smooth functioning of the LMS, including building and maintaining the Canvas Features & Updates Tracker and sharing regular updates with global and local contacts.

· Liaise with Canvas LMS directly for issue resolution.

2. Project Management and Collaboration

· Organize meetings and proactively manage related action items.

· Collaborate with global and local teams on LMS-related projects.

· Effectively manage multiple concurrent projects, seamlessly transitioning between business-as-usual tasks, providing user support, and contributing to special projects.

· Represent the online learning function both internally and externally.

3. Canvas LMS Enhancement and Updates

· Create and maintain clear, concise documentation for projects, issues, and processes.

· Support LMS tool/platform pilots, collect feedback, and track updates.

· Manage and provide support for LTI tools (DesignPlus, H5P, Ally, Lucid).

4. Global & Local Training and Upskilling

· Design and lead upskilling sessions and content for global and local teams and contractors.

· Support the organization of monthly Canvas Country Contact (CCC) meetings.

5. Best Practice Alignment & Quality Assurance

· Audit content for best practice alignment and support countries with integration via consulting, upskilling, and resource roll-out.

· Support tool and course pilots, analyze feedback & results, and track progress.

· Participate in the Accessibility Allies group to ensure continuity.

Crucial Skills (Required):

· Extensive Canvas LMS expertise: Proven ability to manage and optimize Canvas LMS environments as a root account administrator, with a strong understanding of its features and functionalities.

· Strong troubleshooting and problem-solving: Demonstrated ability to diagnose and resolve technical issues within Canvas LMS, minimizing disruption to users.

· Excellent communication and relationship management: Excellent skills in explaining technical concepts to diverse audiences and collaborating effectively with internal and external stakeholders.

· Project management: Ability to plan and execute several complex projects and manage fluctuating LMS support needs.

· Documentation and knowledge management: Ability to create clear, concise documentation and communications, adapted to various audiences.

· Attention to detail and professionalism: Commitment to accuracy and professional standards.

· Independence and adaptability: Ability to quickly learn new systems and work independently, adapting to changing priorities and the new role with minimal onboarding.

· Availability during Americas hours: Ability to work during regular Americas business hours (EST/CST/MST/PST).

Important Skills (Recommended, Not Required):

· Proficiency in Canvas LTIs (DesignPlus, Ally, H5P, Lucid)

· Knowledge of online learning best practices and WCAG standards

· Data analysis skills (using Canvas LMS and related tools)

· Experience with global teams and cross-cultural working environments

· Familiarity with Generation's programs and the Global Curriculum & Instruction team (preferred)

Additional Requirements:

· Availability for upskilling in mid May 2025.

· Ability to transition into the role quickly.

· Ability to prepare handover documentation for the re-transition in January 2026.

This role offers the chance to support a global organization's online learning initiatives. We seek a detail-oriented, adaptable, and passionate individual with strong technical skills and a commitment to excellence. They must be able to learn quickly, document meticulously, and ensure a smooth handover.

#LI-Remote

Part-time Canvas Learning Management System (LMS) Specialist (8-month contract based in the Americas Time zones/Remote)

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