Offer summary

Qualifications:

3+ years of experience in a customer-facing B2B role, preferably in trucking or logistics., At least 2 years in a management or team lead role with a proven track record of managing implementation teams., Strong project management, analytical, and problem-solving skills., BA/BS degree or equivalent work experience preferred..

Key responsabilities:

Lead and manage a team responsible for deploying Motive hardware and software for high-value customers.

Establish and monitor key performance indicators for the Implementation program to drive continuous improvement.

Oversee the onboarding process and ensure successful training for new clients to drive software adoption.

Collaborate with cross-functional teams to enhance customer experience and advocate for customer needs.

Job description

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role:

Lead and manage a team responsible for the successful deployment of Motive hardware and software with our highest-value customers. As Manager of Implementation, you will oversee the creation and execution of onboarding projects, defining and tracking key performance indicators for success, including Customer Kick-Off, Go-Live, and Customer Satisfaction (CSAT). You will be responsible for the overall performance and development of the Implementation Consultants, ensuring they act as highly skilled project managers and Motive product experts who guide clients through complex and large onboarding projects. This role requires close collaboration with the Account Executive team to drive initial adoption and facilitate ongoing training and onboarding as the customer's partnership with Motive grows.

What You’ll Do:

Develop, implement, and continuously improve the Implementation program for clients, aligning it with product initiatives.
Establish, monitor, and report on key performance indicators (KPIs) for the Implementation program, driving continuous improvement and optimization.
Manage a team of Implementation Consultants, providing coaching, mentorship, and performance feedback to maximize their effectiveness.
Oversee the implementation process and project planning for assigned accounts, ensuring successful onboarding and training to drive software adoption by new clients.
Monitor team performance and resource allocation to ensure timely and successful completion of new client onboarding across all assigned accounts.
Identify and address potential roadblocks or challenges to ensure projects stay within scope and on schedule.
Collaborate with cross-functional teams, including Sales, Product, and Customer Success, to ensure seamless onboarding experiences and ongoing customer satisfaction.
Analyze onboarding data and trends to identify areas for improvement and develop strategies to enhance the customer experience.
Advocate for customer needs and provide feedback to product development teams to improve the Motive platform.

What We’re Looking For:

3+ years of experience in a customer-facing role in a B2B capacity, preferably in trucking, logistics, or fleet management, with at least 2 years in a management or team lead role.
Proven track record of successfully managing implementation teams and delivering complex projects on time and within budget.
Strong business acumen, including project management, account management, problem-solving, business planning, and analytical skills.
Excellent interpersonal, communication (both written and verbal), and presentation skills.
Experience in delivering client-focused solutions based on customer needs.
Demonstrated ability to communicate, present, and influence credibly and effectively across all levels of the organization, including executive and C-level.
Experience with CRM software and project management tools.
BA/BS degree or equivalent work experience preferred.

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

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The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

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