(TA78) KPIs and Process Specialist

Job Tittle

Who We Are

Nearsure was created to bring amazing talent within Latin America to the US market, helping professionals land cool projects and US companies build development teams efficiently. By being remote-first, we are able to build teams of top tech talent wherever they are in LATAM while keeping a lean organizational structure.

What is it like to work at Nearsure?

A remote team never felt so close 🌐 Join our LATAM team and stay connected while working remotely. We value our team members and candidates interested in our vacancies. Enjoy fun activities like coffee breaks, tech talks, and games with our developers and management teams during your stay with us.

Who needs micromanagement? 🍃For us, communication is key, so we focus on working autonomously, with honesty, and respecting diversity. Micromanagement is not part of our corporate values.

Worklife Balance ⚖️Your well-being is our priority with our People Care team, available from day one to offer support and help with anything from needing someone to talk to, requesting time off or a holiday, or using any of our offered benefits.

Here you’ll get:

• USD 💲 Salary compensation.
• 100% remote work 🏢 but if you feel like connecting with people you can visit coworking spaces all over LATAM allowing you to expand your professional network.
• Paid time off according to your country’s law without affecting your monthly salary to ensure that you have plenty of time to rest and recharge.
• Your country’s national holidays 🌴 allow you to celebrate important events and traditions with your loved ones.
• Sick or medical leave 😷 when needed so that you can take a day off to take care of your health, and have wellbeing without worrying about work.
• Refundable annual credit 💸 for you to spend on your favorite perks.
• Teambuilding activities 🤜🤛 such as coffee breaks, tech talks, and after-work gatherings with your Nearsure colleagues, to feel close to our community.
• A day off during your birthday week 🥳🎂 to enjoy with your family and friends, ensuring that you have a chance to make memories on your special day.

Role Description

We are looking for a skilled Dashboard and Process Specialist to be the product owner of interactive dashboards that visualize key performance indicators (KPIs), project statuses, and customer satisfaction metrics. This role includes proactive monitoring, predictive analytics, and effective reporting to stakeholders. You will also define and optimize project delivery processes, ensuring quality and consistency across all phases. Strong expertise in data analysis, project management tools, and collaborative platforms is essential.

Main Responsibilities

1. Dashboard Management:
   • Be the product owner of dashboards. Visualize project statuses, performance KPIs, and customer satisfaction levels.
   • Proactively monitor KPIs in real time to identify improvement areas or deviations in project execution.
   • Present weekly/monthly reports on project status to internal and external stakeholders, highlighting achievements, obstacles, and potential risks.
   • Utilize historical data to predict trends and patterns, enhancing responsiveness to changes in client needs or project conditions.
2. Processes and KPIs:
   • Define and document processes for project delivery, ensuring they encompass all stages from planning to final delivery.
   • Establish a framework for evaluating the quality of deliverables at each phase using specific and clear metrics.
   • Collaborate with studios to define the key artifacts required for each project phase (e.g., planning documents, progress reports, risk analyses), ensuring they are consistently updated and accessible to the teams.

Requirements

• Demonstrated experience in at least two projects related to dashboard creation and management.
• Familiarity with project management tools such as Jira, Azure DevOps, MS Project, etc.
• Knowledge of collaborative platforms like SharePoint, Confluence, or similar for documentation storage and management.
• Strong written and verbal communication skills to interact with stakeholders across various levels.
• Ability to facilitate meetings, workshops, and internal events, fostering collaboration and continuous improvement.

Desired Qualifications

• Expertise in creating and maintaining KPIs that reflect team performance, adherence to deadlines, delivery quality, customer satisfaction, and resource efficiency.
• Experience in data collection, analysis, and interpretation.
• Knowledge of process management and continuous improvement, with the ability to identify and implement best practices.
• Experience in process management, data analysis, and production of reports and dashboards.