Customer Enrollment Sales Specialist

What is the Henry Schein ONE Way? Simply put, we care for each other. We treat each other with respect, kindness, gratitude, and awe. We welcome different viewpoints and encourage creativity. Henry Schein ONE believes that everyone has something amazing and unique to contribute, and we wouldn’t be Global Industry leaders today without all the individual contributions that bring our team together.

Our culture strives to provide a place where passion, individuality, autonomy, purpose and diversity succeeds. We strive to let you Schein because when you Schein so do we!

If you are still not sold on how great it is to be a Team Schein Member, then perhaps you need to hear about our Henry Schein Cares programs, team engagements, lunches, and extra wellness benefits. Or that our leadership encourages you to maintain a healthy work-life balance. There are so many perks too numerous to list. If you are intrigued, apply now, our Talent Acquisition team is excited to meet you!

***This position is Remote*** 

Job Summary
The Sales Enrollment Consultant understands the healthcare industry and how dental practices operate. Through effective communication and promotion of our products and marketing information, you will engage with dental offices, including participating network dentists, to enroll in the Dental Marketing Program. A key aspect of the role is educating dental office managers and treatment coordinators on the products, services, and offerings provided by DentalPlans.com and Henry Schein One, while actively identifying opportunities to grow relationships by recommending solutions that help acquire new customers. This includes placing outbound calls to dental offices and providers, verifying account information, and educating them on program details and available materials. Additionally, you will utilize prospect and dormant account lists as sources for potential opportunities, conduct pre-call planning to assess account viability, and work toward enrolling accounts and converting them into producing offices. Success in this role requires learning and effectively using technology, tools, and reporting systems to track account history and optimize call schedule management. Collaboration with internal teams is essential to deliver an exceptional customer experience and achieve program growth.

What you will do

• Build strong relationships and account ownership, acting as a trusted resource for marketing materials, training, and strategies to promote patient enrollments.
• Connect with dental offices to create, promote and drive engagement for Dental Savings plans and other Henry Schein One Products.
• Drive dental office participation in our Dental Savings Plans by enrolling dental accounts and converting them into actively producing participants. Use leads from various sources, including assigned accounts, inbound communication, and team collaboration, to drive enrollments.
• Educate and guide dental office teams on available marketing materials and programs, offering follow-up training as needed to facilitate effective implementation.
• Create detailed plans to facilitate the attainment of monthly sales targets
• Unearth new sales opportunities by networking with assigned clients through substantial and deliberate outbound communication activities
• Deliver high-quality customer service by providing professional, engaging, and knowledgeable support during all interactions with dental offices.
• Update and maintain leads and opportunities in the CRM to accurately track account activity, maintain customer records, and identify sales opportunities.
• Maintain minimum daily activity with clients and prospects that generates sales opportunities.
• Work closely with DentalPlans.com customer success, services, and support teams to ensure clients receive expected value and utilize their solutions
• Actively participate in team collaboration, including call reviews and feedback sessions with managers, team leaders, and trainers, to ensure quality and consistency in communications.
• Ensure all communications and data updates are timely, accurate, and in alignment with company processes and procedures.
• Work remotely, utilizing provided technology and tools to participate in team meetings, individual check-ins with management, and ongoing communication.
• Follow department guidelines and training materials to complete tasks efficiently and in compliance with company policies.
• Perform additional duties as assigned by management, contributing to the overall success of the team and company objectives.
• Demonstrate commitment to company core values by adhering to policies, maintaining professional conduct, and meeting established performance standards.
• In addition to the essential duties and responsibilities listed above, all positions are also responsible for:
• Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that complies with all Company policies and procedures including Worldwide Business Standards
• Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments

Travel/Physical Demands

• Travel typically less than 10%. Office environment. No special physical demands required.

Qualifications

Must have:

• Typically 3 or more years of related experience.
• Typically High School education, vocational training and/or on-the-job training.
• Minimum two (2) years outside sales experience
• Dental experience a plus
• Ability to work with Dental Customers/Prospects
• Excellent communication, analytical, listening, and organizations skills
• Strong selling, customer service and negotiation skills
• Good telephone etiquette with the ability to call out to and answer a high volume of calls
• Ability to effectively answer inquiries and resolve disputes.
• Self-starter and team player working in a remote environment
• Driven to meet and surpass goals/targets
• Can handle high volumes of calls
• Ability to multi-task
• Detail oriented
• Ability to prioritize daily tasks
• Excellent customer service skills
• Work independently with limited supervision in a remote work environment
• Able to learn applicable computer systems and software
• Proficient in Microsoft Office Product Suite
• Strong time management skills and the ability to prioritize work and meet deadlines
• Very good attention to detail and accuracy
• Customer service oriented and the ability to work with complex issues
• Ability to plan and arrange activities
• Very good interpersonal communication skills
• Very good written and verbal communication skills
• Ability to maintain confidential and highly sensitive information
• Ability to work in a team environment
• Ability to multi-task
• Ability to manage conflict
• Capacity to work effectively under pressure
• Establish productive working relationships at multiple levels within the organization

Nice to have:

• Bachelor’s degree preferred.

The pay for this position $21/hr. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc. This role is also eligible for commission pay. 

What you get as a Henry Schein One Employee

• A great place to work with fantastic people.
• A career in the healthcare technology industry, with the ability to grow and realize your full potential.
• Competitive compensation.
• Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Sick Leave (if applicable), Paid Parental Leave, Short Term Disability, Income Protection, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.

About Henry Schein One

Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company’s products and services work together as one simple solution to provide users with a seamless and integrated experience.

Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.

One of many reasons why Henry Schein One (HS1) leads the industry is because of our products, services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah.  To learn more, click here: 2022 Best Companies To Work For | Henry Schein One

Henry Schein, Inc. and Henry Schein One, LLC are Equal Employment Opportunity Employers and do not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Unfortunately, Henry Schein One is not currently hiring individuals residing in Alaska, Delaware, Hawaii, Iowa, Louisiana, Maryland, Nebraska, North Dakota, Rhode Island, South Dakota, Vermont, West Virginia, Washington DC, or Puerto Rico and other US Territories.
 

What you get as a Henry Schein One Employee

• A great place to work with fantastic people.

• A career in the healthcare technology industry, with the ability to grow and realize your full potential.

• Competitive compensation.

• Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.

*Benefits may vary by location or status.

Henry Schein One is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.