Patient Accounts Supervisor

Building Location:

Business Service Center

Department:

1006100 PATIENT FINANCIAL SVCS - EH SS

Job Description:

Responsible for developing, coordinating, and supervising the daily functions of the call center, collection and point of service activities for the Patient Financial Services. This position is responsible for supervising and developing effective collection activities, quality and process improvement, and creating and operating systems that enable the organization to respond to customer service inquiries. This role will also be responsible for conducting all call, quality, and productivity reviews on staff members, providing feedback on performance, and implementing recommendations for staff improvement.

Work Experience: 2 years experience in health care business office with a focus call center operations and/or self pay collections and financial counseling experience.

Education Qualifications:

Associate's degree required with a strong preference for work in experience outlined above.

If no Associate's Degree, must have 4 years of healthcare revenue services experience in lieu.

Licensure/Certification Qualifications:

FTE:

1

Possible Remote/Hybrid Option:

Remote

Shift Rotation:

Day Rotation (United States of America)

Shift Start Time:

8:00 AM

Shift End Time:

5:00 PM

Weekends:

Holidays:

No

Call Obligation:

No

Union:

Union Posting Deadline:

Compensation Range:

$53,435.20 - $80,163.20

Employee Benefits at Essentia Health*:

• Health Coverage: Medical, dental, vision, life and disability insurance, plus supplemental health benefit options to ensure employees' well-being.

• Retirement Savings Plans: 401(k) with employer contributions to support long-term financial security.

• Professional Development: Opportunities for career growth through training, tuition reimbursement, and educational programs.

• Work-Life Balance: Flexible scheduling, time off, holidays, and personal leave to help employees manage their professional and personal lives.

• Employee Wellness Programs: Initiatives focused on physical, mental, and emotional health, including fitness memberships, counseling services, and wellness activities.

*Eligibility for Essentia Health’s benefit programs vary. Please refer to the benefit summary provided to you, or contact our HR Service Center at (218) 576-0000 for more information.