Manager, IT Software QA

Who We Are

At Lucet, we are industry leaders in behavioral health, dedicated to helping people live healthy, balanced lives. Our purpose is to advocate for and improve the overall well-being of those we serve, through balanced treatment of the mind and body.

When you join Lucet, you become a valued member of our team, serving more than 15 million people across the U.S. Our employees have a passion for helping others - and it shows. From entry-level employees to senior leaders, we are inspired by our members, putting them first in everything we do. From day one, you'll see firsthand the impact you have on our members, knowing you can make a true difference in their lives.

Why join our team at Lucet?

We are a team of collaborative and hard-working professionals working to improve behavioral health outcomes working in a fast-paced and changing environment. At Lucet, no two days are the same. If you find joy in meaningful work and delivering excellent results, we encourage you to apply!

Benefits

We are looking for top-tier skills and experience in our remote-work environment and that’s because we offer top-tier compensation and benefits, which include:

• Annual compensation between $120,000 - $138,000, PLUS an annual performance-based, discretionary incentive. Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors.
• Health Insurance – $0 premium for employee-only coverage in our core program for those participating in our Wellbeing Incentive Program.
• 401(k) with competitive employer match
• Company paid life and disability insurance, wellbeing incentives, and parental leave
• Professional development opportunities and tuition reimbursement
• Paid time off including paid time off for volunteering
• Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.
  
  

What You Will Do - Essential Functions

The Software Quality Assurance Manager leads a team tasked with ensuring the software developed by, and for, Lucet is of the utmost quality. As the leader responsible for setting and enforcing the enterprise-wide standards for software testing, the Software QA manager is constantly collaborating with their peers internally. As a mentor and trainer, the Software QA manager will create more of a positive impact within Lucet by ensuring everyone keeps quality at the forefront of their minds. Since QA is the responsibility of all members of the software development team, the Software QA Manager ensures those members have all the necessary tools at their disposal. Their efforts directly impact on the experiences had by our customers when they interact with our systems. As a result, issues are found quickly and are stopped before anyone can be impacted by them. The manager is also able to provide feedback to the team on the usability and user sentiment about the systems.

• Leadership & Team Development:
• Lead a diverse, high-performing remote team, fostering a culture of continuous development, innovation, and collaboration to ensure long-term success and operational excellence.
• Cross-functional Collaboration & Stakeholder Engagement
• Work closely with Development, Business Analysis, and Operations teams to meet deadlines, goals, and quality standards, ensuring successful software releases and transparent communication of testing status and results.
• Test Strategy & Continuous Improvement
• Lead the development and integration of automated testing with Azure Pipelines, scaling testing strategies, and continuously evolving the QA approach to improve quality and release speed across the organization
  

Who You Are

• Required Qualifications
• Bachelor’s degree in computer science, data science or an equivalent experience of at least 10 years of experience as a Quality Assurance Engineer and/or Analyst.
• 10+ years’ experience in a wide variety of testing efforts, techniques, and tools but with an emphasis on Azure technologies for the automated testing of securely developed API and UI projects within the Azure development stack.
• 4+ years’ experience in a previous leadership/management role
• 2+ years’ experience in a senior role
• Ability to prioritize, multi-task and meet deadlines is essential
• Excellent organizational, leadership, decision making and communication skills.
• Expect and require innovation from team
• Strong analytical and problem-solving skills, with a keen attention to detail and a passion for delivering high-quality software solutions.
• Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen.
• Someone who embodies our values by:
• Serving everyone with compassion and leading with empathy.
• Stepping up and creating value by taking charge and acting when there is an opportunity.
• Adapting in a changing world by recognizing our responsibility to be agile and respond quickly.
• Nurturing growth and belonging by respecting and celebrating everyone for who they are.
• Competencies
• Ability to effectively communicate, both verbally and in writing, at all levels of the organization
• Excellent active listening skills
• Ability to manage cross-departmental projects and make quick decisions based on information provided to ensure change management protocols are being followed
• A passion for information security and data security required.
• Detail oriented with strong organization skills required.
• Customer service focus required with strong interpersonal skills including excellent written/verbal communication skills.
• Working Conditions:
• Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary.
• A quiet workspace with minimal background noise for calls.
• High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting).
  

We encourage applicants with a range of experiences who can demonstrate how their qualifications and skills align with the requirements of this role.

This position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest.