Advice Standards Specialist

About the Business

Quilter plc is a leading provider of financial advice, investments and wealth management, committed to being the UK’s best wealth manager for clients and their advisers. Quilter oversees £111.6 billion in customer investments (as at 31 March 2024). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth.
Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business.
High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning.
At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve.
Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it’s the perfect time to join us!

About the Role

Level: 3

Department: Distribution - Advisory Services

Location: Homeworker

Contract Type: Permanent

The Advisory Services team is responsible for ensuring a fit for purpose and robust Distribution Channel Advisory Support framework (‘the Framework’) is implemented and maintained, and which enables the Distribution Channel to deliver against its strategic goals and objectives. 

You will Identify business improvement opportunities, which benefit both advisers and their clients, delivering good customer outcomes and business benefits. Working closely with the wider Advisory Services team, you will identify the impact of regulatory, strategic and proposition changes that will have on the material sitting within our Framework, and ensure updates, amendments and supporting content are made available to Distribution Channel firms and advisers.

I am looking for a self-starting team player who has an attention for detail but also the ability to prioritise and act on their own initiative. Commitment to ensuring the team succeeds with all tasks and duties is essential.

Qualifications:

Diploma - Level 4 Qualified

G60/AF3/IFS Pension Transfers Level 6 (preferred)

 The role responsibilities:

• Contribute to the daily management of the concessions process to support advisers

• Contribute to the QFP Advisory Support Framework and its application both in the field and Head Office, ensuring the customer is at the heart of the business.

• Provide architectural thought and design to the Advisory Support Framework to ensure consistency across all advice areas/processes

• To create new or amend existing collateral within the Advisory Support Framework to meet regulatory, strategic and proposition changes

• Monitoring the quality of advice provided by advisers and where appropriate, provide updates to the framework/targeted support activity, to continually help advisers to deliver quality advice and good customer outcomes

• Where required, work with advisers to address advice quality concerns/issues to help remedy these at adviser, AR and QFP level

• Contribute to key design decisions within respect to our core technology solutions to support changes and initiatives in line with the Advisory Support Framework

• Identify, quantify and manage current and emerging risks within the Advisory Support Framework and ensure those risks are recorded.

• Develop effective processes and relationships with key stakeholders.

About You

To be successful in this role, you will require:

• A good understanding of products, advice, compliance and risk

• Able to demonstrate a strong customer focus and understanding of what results in good customer outcomes

• A confident approach, self-motivated with good interpersonal and communication skills (verbal and written)

• Strong change delivery focus, with the ability to cope with short timelines and react quickly to changing priorities and key messages

• A competent assessor of existing and required processes

• Strong analytical approach and inquisitive nature

• Able to think at a conceptual and strategic level

• The ability to quickly build and maintain key relationships with principals, advisers and other key stakeholders

• A quick learner with ability in solving any issues in a friendly but purposeful manner.

• The ability to work using own initiative but also work effectively as part of a team

• A good working knowledge Excel, Word, PowerPoint

#LI-EW1

Inclusion & Diversity

We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.

Values

Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities.
Always curious: We continuously seek new ideas and knowledge so we’re one step ahead of our clients’ needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures.
Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation.
Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.

Core Benefits

Holiday: 182 hours (26 days)

Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.

Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.

Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children.

Life Assurance: 4x your salary.

Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence.

Healthcare Cash Plan: Jersey employees only

In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.