Revenue Ops Integrated E-commerce Coordinator

Our Mission: From our roots in the Pacific Northwest, we will grow a global lifestyle brand for empowered people who share our genuine spirit to find new ways forward. 

Our Culture: We believe in iconic products, engineered for versatility, designed to be our consumer’s favorite. We believe in sustainability and efficiency in our products and in our processes. We believe technology enables global engagement with consumers, and powers a trusted experience for our customers. 

Our Location: 

This position is remote, home office based in specifically approved states of employment.  Approved States: Arizona, Delaware, Idaho, Indiana, Illinois, Massachusetts, Michigan, New Hampshire, New Jersey, Pennsylvania, South Carolina, Texas, and Washington state.  Applicants will need to attest to meeting technical requirements for remote work functionality.  

 Job Vision: 

• You are the Rev Ops Coordinator providing support to the Omni and Corporate Divisions as part of the Rev Ops Team to achieve targeted Key Results.
• You will play a key role in reporting, implementing sales processes and expense controls for assigned clients.
• You will navigate E-commerce portals and become expert in the processes needed to support the objective of Acceleration of Sustainable Profitable E-commerce Revenue Growth.
• You will be required to communicate with transparency, honesty, and clarity to ensure alignment and build on the collaborative culture that exists at Cutter & Buck.
• You will competently maintain Process Documentation and implement process improvements to automation proactively in owned processes.

Job Summary and Essential Functions:

• Responsible for administrative functions of Integrated E-commerce activities; including Submitting pricing disputes as needed, Submitting price claims to Customer Service for credit memos issued, Auditing for other sellers of Cutter & Buck /Clique product, Responding to Consumer questions and order issues,  Document and improve processes for efficient administration.
• Assist the Rev Ops Senior Manager with Price Discrepancy reporting and resolving issues as they occur.
• Work closely on a daily basis with the Rev Ops Senior Manager on all ad-hoc projects and processes as directed.
• Support Integrated E-commerce Commercialization projects as directed.
• Regular auditing of E-commerce sites to ensure the best consumer experience; including Checking pricing accuracy, Updating and adding product images, Seeking marketing opportunities.
• Provide support to the Vice President of Sales and the Rev Ops Senior Manager in the administration of Sales organization.
• Compile all Marketplace Metrics and present to the Rev Ops Senior Manager and VP of Sales on a bi-weekly basis.                     

  Knowledge, Skills, Abilities

•  An ability to thrive in a challenging, results-oriented, fast-paced environment.
•  Possess above-average electronic communication and functional ability.
•  Proficient experience with MS Outlook, Word and Excel.
•  Demonstrate a positive and professional demeanor and be solution-oriented at all times.
•  Possess superior interpersonal, as well as verbal and written communication skills in order to develop and maintain effective internal and external relationships to support business success.
•  Be able to pivot and reprioritize tasks as needed.
•  Knowledge of E-commerce platforms such as Mirakl, NuOrder, DSCO/Rithum, ESP, Distributor Central.

Mindset and orientation: 

• Adoption of Cutter & Buck’s Vision. 
• Ability to organize, prioritize, multitask, and demonstrate flexibility in a dynamic, fast-paced environment. 
• Embrace challenges, learn from criticism, and be willing to see effort as the path to mastery. 

Education and Experience: 

• 4-year college degree or the equivalent. 
• Experience in maintaining work levels in a fast pace work environment.
• Track record of meeting or exceeding goals in sales organization with reputations for demanding high-level results. 

Work Environment:

• High energy, dynamic work environment where you have quick access to all areas of the organizations.
• Remote home office must be secure and have ability to isolate for critical meetings.  Accessibility during day shift Pacific Time Zone hours is essential to the success of this position.
• May require overtime during seasonal periods as appropriate.

Our Workplace: Employees shall work in a non-hostile work environment.  That is, the employee is expected not to engage in any activity that unreasonably interferes with performance of any other employee, such as sexual harassment, unlawful discrimination or any other behavior that unduly demeans or intimidates another employee.

Our Employees: Full Time Employees enjoy employer subsidized medical, dental and vision eligibility, Paid Sick leave and Annual Vacation leave.  Employees are also eligible for participation in our 401k plan with company match and ten (10) paid holidays in a calendar year.

Cutter & Buck is proud to be an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.  E-Verify: We verify the identity and employment authorization of individuals hired for employment in the United States.

We maintain a drug-free workplace and perform pre-employment post-offer substance abuse testing, complete post-offer background check are required for all positions.  A clear driving record may be required for Safety Sensitive and Sales positions.

Cutter & Buck, Inc. is a socially responsible company.