Practice Management Consultant - Adult Behavioral Health
Offer summary
Qualifications:
Must meet Mental Health QP status with relevant professional experience in North Carolina Medicaid funded services., Fully licensed by the NC governing board or a licensed RN with four years of experience in the MH/DD/SA population., Master's degree in a human service field with one year of relevant experience, or a bachelor's degree with two to four years of experience in the same area., Preferred experience with Quality Management processes and team leadership in ACT, CST, and TMS services..Key responsabilities:
- Support and monitor the quality of contracted adult behavioral health providers, including ACT, CST, and TMS.
- Participate in DOJ reviews and identify barriers to compliance with the DOJ Settlement Agreement.
- Schedule and perform provider monitoring to ensure compliance with regulations and quality standards.
- Serve as the point of contact for external stakeholders regarding ACT, CST, and TMS services.
Job description
Pay Plan Title: Coordinator
Working Title: Practice Management Consultant - Adult Behavioral Health
FLSA Status: Exempt
Posting Salary Range: $53,045 - $66,837
Office Location: Remote within Trillium’s Catchment area of North Carolina. Counties included: Anson; Bertie; Beaufort; Bladen; Brunswick; Camden; Chowan; Carteret; Columbus; Craven; Currituck; Dare; Duplin; Edgecombe; Gates; Greene; Guilford; Halifax; Hertford; Hoke; Hyde; Jones; Lee; Lenoir; Martin; Montgomery; Moore; Nash; New Hanover; Northampton; Onslow; Pamlico; Pasquotank; Pender; Perquimans; Pitt; Randolph; Richmond; Robeson; Sampson; Scotland; Tyrrell; Warren; Washington; Wayne; Wilson.
POSTING DETAILS:
Make an Impact
Trillium Health Resources is a local governmental agency (LME/MCO) in North Carolina that manages serious mental health, substance use, and intellectual/developmental disability services. Serving in 46 counties, we help individuals and their families strengthen well-being and build foundations for a healthy life.
Join our team as we empower others to live their best lives by providing access to quality healthcare. We offer a challenging, engaging work environment where staff take home more than a paycheck. Every day, we see the results of our dedication – in the smiles of children on our accessible playgrounds and in the pride on the face of an adult cooking a meal for the first time. Working at Trillium Health Resources is more than just a job; it is an opportunity to make a direct impact on the communities we serve.
At Trillium, we know that empowering others begins with supporting and developing our team. That’s why we offer competitive benefits and work-from-home flexibility so that our employees thrive outside of the office. We’re also committed to building a diverse, inclusive culture where all employees have the potential to grow professionally and personally.
What We’re Looking For
Trillium Health Resources has a career opening for a Practice Management Consultant in Adult Behavioral Health to join our team. This position’s primary responsibilities include supporting, monitoring and ensuring the quality of Trillium’s contracted adult behavioral health providers, including ACT, CST and TMS. These recovery-oriented services are intended to support individuals with severe and persistent mental illness (SPMI) in maintaining stability in the communities of their choosing and promote opportunities for community inclusion and engagement. Focusing on these services will support Trillium in meeting the requirements of the Department of Justice Settlement Agreement for individuals who are part of Transition to Community Living (TCL). The ideal candidate would have extensive professional experience in monitoring and conducting audits of adult behavioral health services to determine compliance and quality of care. Also, possesses the ability to collect, analyze, and report data. If you are ready to make a difference within the Healthcare Community, apply today!
On a typical day, you might:
- Maintain knowledge of applicable policies for adult BH services, including ACT, CST and TMS.
- Participate in Department of Justice (DOJ) reviews and maintain knowledge of applicable requirements.
- Identify barriers within ACT, CST and TMS services to meeting requirements of DOJ Settlement Agreement. Develop, implement and monitor initiatives to overcome barriers.
- Maintain a fluid list of ACT, CST and TMS teams to include but not limited to: team and provider leadership contact information, counties covered, and capacity.
- Represent Trillium in the Provider Fidelity Review process. Maintain information related to fidelity reviews including dates of reviews, provider outcomes and scores. Track data and identify systemic needs to improve fidelity. Develop plans to support Provider Network on areas of deficiency.
- Serve as the point of contact for external stakeholders as it relates to ACT, CST and TMS services.
- Schedule, coordinate, and perform ACT, CST and TMS provider monitoring to ensure compliance with rules, regulations, service definition requirements and quality standards of practice.
- Implement and maintain inter-rater reliability when conducting provider monitoring.
Employee Benefits:
Trillium knows that work/life balance is important. That’s why we offer our employees competitive benefits and flexibility that is second to none. Take a look at what we have to offer:
- Typical working hours are 8:30am-5pm
- A remote work option available for most positions
- Health Insurance - no premium for employee coverage
- Flexible Spending Accounts
- Paid Time Off (PTO) of 24 days, plus 12 paid holidays within first year of employment
- NC Local Government retirement pension. This is a defined-benefit retirement plan that will pay you a monthly amount upon retirement, for the rest of your life, with as little as five years of service. For more information, go to: https://files.nc.gov/retire/documents/files/Actives/LGERSHandbook.pdf
- 401k with 5% employer match & immediate vesting
- Public Service Loan Forgiveness Qualifying Employer
Qualifications:
Education/Experience:
Must meet Mental Health QP status, to include professional experience in North Carolina Medicaid funded service:
- Fully licensed by the NC governing board regulating Human Services professions; OR
Fully licensed RN who is licensed to practice in the state of NC by the NC Board of Nursing who also has four (4) years of full-time experience with the MH/DD/SA population served. OR
- A graduate of a college or university with a Master’s degree in a human service field and has one year of full-time, pre or post-graduate degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has one year of full-time, pre or postgraduate degree accumulated supervised experience in alcoholism and drug abuse counseling; OR
- A graduate of a college or university with a bachelor's degree in a human service field and has two years of full-time, pre or post-bachelor's degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has two years of full-time, pre or post bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling; OR
- A graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full-time, pre or post-bachelor's degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has four years of full-time, pre or post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling.
Preferred Education/Experience:
Prefer Human Services degree.
Experience with Quality Management processes and/or tools commonly used for monitoring and auditing purposes.
Experience working on a team or as a team lead for Assertive Community Treatment, Community Support Team, and/or Transition Management Services (ACT, CST, and/or TMS).
License/Certification:
May be accepted as noted above.
Must have a valid driver’s license
Location:
Remote within Trillium’s Catchment area of North Carolina. Counties included: Anson; Bertie; Beaufort; Bladen; Brunswick; Camden; Chowan; Carteret; Columbus; Craven; Currituck; Dare; Duplin; Edgecombe; Gates; Greene; Guilford; Halifax; Hertford; Hoke; Hyde; Jones; Lee; Lenoir; Martin; Montgomery; Moore; Nash; New Hanover; Northampton; Onslow; Pamlico; Pasquotank; Pender; Perquimans; Pitt; Randolph; Richmond; Robeson; Sampson; Scotland; Tyrrell; Warren; Washington; Wayne; Wilson.
Must reside in NC to be considered for remote status.
Must be able to travel within catchment as required.
Deadline for application: 4/4/2025 at 11:59 pm
To be considered for employment, all candidates are required to submit an application through ADP and upload a current resume. Your resume must provide your level of education and detailed work experience, including:
- Employer Name
- Dates of service (month & year)
- Average number of hours worked per week
- Essential duties of the job as related to the position you’re applying for
- Education
- Degree type
- Date degree was awarded
- Institution
- Licensure/certification, if applicable
After submitting your application through our career center in ADP, your resume will be reviewed to ensure that your skills and experience meet the essential criteria for the role you have applied for.
You will be notified by HR on the status of your application as appropriate. All applicants will receive a final email when the recruitment cycle for the position has closed.
Join our Talent Community through our ADP career center to stay informed about positions you may qualify for. Remember to keep an update resume in the Talent Community profile.
The diversity of the communities we serve is reflected in our employees. Trillium Health Resources is an Equal Employment Opportunity (EEO) employer.
Trillium Health Resources is a drug-free workplace. Candidates are required to pass a drug test as a condition of employment.
#Innovation #Technology #Careers #NorthCarolina #BehavioralHealth
Required profile
Experience
Other Skills
- Quality Assurance
- Team Leadership
- Adaptability
- Teamwork
- Communication
- Problem Solving
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