Offer summary

Qualifications:

2+ years of experience in Customer Service and Support or Customer Management., Experience in B2B Customer Support with digital or hardware products., Excellent communication skills and ownership of customer needs., High level of problem-solving, organizational, and analytical skills..

Key responsabilities:

Serve as the first point of contact for B2B customers with hardware and software inquiries.

Analyze technical processes and troubleshoot issues, collaborating with product and sales teams.

Document customer inquiries and solutions in Salesforce, contributing to the internal knowledge base.

Share customer feedback with engineering teams to enhance overall satisfaction.

Job description

Your daily workout

You are the first point of contact for our B2B customers in North America with questions about our hardware and software products
You analyze technical processes, know how to troubleshoot technical issues on a professional level and act as an interface to your colleagues from the product, sales and customer success departments
You take responsibility for the smooth running of the day-to-day operations and thus increase the satisfaction of our customers
You ensure careful documentation of all customer inquiries and solutions in our CRM system (Salesforce) and include new learnings and processes of feature innovations to our internal knowledgebase
You proactively share feedback from the customer to our engineering teams to improve overall customer satisfaction

Your fitness level

You have 2 or more years of experience in Customer Service and Support, Customer Management, or other relevant experience.
You have experience in the field of B2B Customer Support with digital or hardware products
You have excellent communication skills and take over ownership of solving the customer's needs
You have technical interests (digital products, apps, hardware) and want to get to the bottom of new things
You have a high level of problem-solving, organizational and analytical skills
Experience with Salesforce is a plus but not required!
You are comfortable with a remote work environment and can remain motivated with minimal supervision.

Your training goal for your first 6 months

You can complete complex customer requests successfully and independently
Thanks to your support, our average time to solution is 7 days
You have a good command of our CRM system Salesforce and are proficient in its daily use
You have built up trusting relationships with your team due to your open nature and are appreciated for the collaboration

The equipment we provide

Occupy a challenging, varied position and take on exciting tasks
Enjoy the start-up flair of an established company with colleagues who stick together
Benefit from flat hierarchies to be able to exchange information quickly and without detours
You will earn an annual salary of $50,000 - $56,500
You will have a competitive benefits package including: health, dental, and vision insurance, 401k with company match, monthly wellness, phone and internet stipends, 14 paid holidays per year, and PTO (to name a few!)
You will be a part of an innovative community where you will work with diverse individuals, explore new ways of thinking, and expand your capabilities. Our team is full of teachers and learners who work out loud and share their knowledge to enhance each other’s growth!

Contact Information

Apply now by uploading your documents (CV, certificates, references, salary expectations, and earliest possible start date) and specify the job ID #1594.

Contact: Adrianna Jimenez

For further information: https://egym.com/us/careers

Apply for this job

About us

Become part of EGYM!

EGYM is a global fitness technology leader, providing fitness and health facilities with intelligent workout solutions. EGYM makes exercising smarter and more efficient with its comprehensive suite of connected gym equipment and digital products that integrate seamlessly with 3rd-party-hard- and software. The result is a fully connected training experience that drives measurable business and health outcomes on and off the training floor.

EGYM also offers subscription-based corporate fitness- and wellness solutions built on a combination of gym-access and EGYM fitness programs that directly target costly chronic conditions and boost employee health, leading to higher productivity and well-being.

EGYM's global headquarters are in Munich, Germany, with North American offices in Denver, Colorado.

EGYM is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs, regardless of race, gender, religion, sexual orientation, age or any other aspect of an individual's identity.