Offer summary

Qualifications:

Professional and courteous demeanor., Strong organizational and administrative skills with attention to detail., Proficient in business-related software, including MS Office and Vantaca., Excellent oral and written communication skills..

Key responsabilities:

Collect and process ARC requests and service requests as per policy.

Track and manage unit leases, insurance, and clubhouse reservations.

Assist with special projects and prepare for Board meetings.

Monitor and respond to email correspondence for personal and regional inboxes.

Job description

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CPT-8521 Assistant Community Manager (ACM) Virtual Assistant

SERVICE: Business Support
EXPERIENCE LEVEL: Intermediate Junior - Advanced
HOURS/WEEK: 40 hours
SHIFT TIME ZONE: Eastern Standard Timezone
SHIFT HOURS: 8 AM - 5 PM EST (40 hours)
SHIFT DAYS: Monday - Friday

GENDER PREFERENCE: None
ACCENT PREFERENCE: None
LANGUAGES SPOKEN/PREFERENCE: English
REGION PREFERENCES: Philippines and Mexico only (due to client's remote database restrictions)
Number of VA's: 1

Responsibilities

Collect and process ARC requests where applicable
Produce work orders/service requests subject to policy
Coordinate access for service providers as required to complete service requests
Send invoices to Accounts Payable
Track and manage unit leases and unit insurance
Process move in/move out applications\
Schedule move in/move out
Process owner verification forms daily
Monitor and process clubhouse reservations
Schedule and coordinate clubhouse access and inspections
Assist with special projects as requested by the Regional Vice President or Community Manager
Draft, proof and send communications to the boards and communities, including Issue Eblasts through software
Assist managers in preparations for Board meetings and Annual Meetings
Track and organize meeting proxies and ballots
Schedule and set-up conference room meetings
Maintain community contacts for Associations
Build and maintain productive relationships with other departments within the company
Vantaca – enter and respond to Action Items assigned to ACM role
Vantaca – post documents and maintain information in Vantaca (owner contact, Additional Info, etc.)
Monitor and respond to email correspondence for personal and regional inboxes

Qualifications

Is professional and courteous
Has strong organizational skills and attention to detail
Has strong administrative skills
Able to prioritize tasks and follow through
Has the ability to troubleshoot problems
Is a team player
Is proficient using all business-related software programs and hardware equipment
Has the ability to learn new software platforms
Can accurately perform tasks involving data entry
Has the ability to negotiate and mediate
Has the ability to read and understand association governing documents
Has excellent customer service skills
Has excellent oral and written communication skills