Senior Manager Technical Integration

Job Overview

As a Senior Manager of Technical Integration at Learning A-Z, you will report to the Sr. Director of Customer Experience. You will be responsible for leading and overseeing the day-to-day operations of the technical integrations team, including supervising, managing, and motivating team members on a daily basis.

You will lead a team of Technical Integration Specialists/Consultants who function as part of a customer support pod, working with customers during the initial onboarding and setup period, as well as during the re-rostering process for the following school year. With our team-oriented approach, you will work cross-functionally and strategically to ensure Learning A-Z continues to provide immediate value to our customers, drive adoption, and differentiate ourselves as a partner in our schools' and districts' educational goals. Strategically, this role will be responsible for setting the vision for the team and the direction of overall rostering and user management for all Learning A-Z customers.

We value people who have a passion for creative problem solving, like tackling complex issues, enjoy working in a flexible environment, and understand that clear communication is essential. The Senior Manager leads customer rostering processes from the beginning through renewal, collaborating with all departments to successfully launch or re-roster accounts. This team sets the groundwork, provides the tools and works collaboratively with Sales, Customer Success, and Engineering teams and others to launch customers successfully as they implement Learning A-Z products. This includes setting timelines, managing various approvals (internal and external stakeholders, engineering, Technology Specialists, etc. as needed), and all other steps of execution until handoff to the Customer Success/Sales team.

As a Senior Manager, you will be the primary contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration.

Job Responsibilities

• Conduct weekly 1:1s with team members to review KPIs, performance, and provide ongoing coaching and support.
• Collaborate with other department leadership teams to promote inter-department collaboration and achieve shared goals (Sales, Customer Service, Product Management, Engineering).
• Be familiar with and have a working knowledge of SIS and LMS implementations in EdTech, including Clever, Classlink, LTI, API, SSO systems.
• Act as the lead business stakeholder for all user management and rostering-related projects.
• Review rostering processes and tools for challenges and opportunities, engage in process improvement with the team, product management, and engineering.
• Collaborate with rostering data and engineering teams to address atypical customer rostering needs.
• Serve on or lead steering committees/work committees for rostering improvements.
• Scale the team to meet customer demand during the fall rostering season, including hiring, training, and mentoring contractors.
• Track and provide updates on the assigned team and integration mechanics, and provide updates on team-related concerns (performance, attrition, employee feedback, etc.).
• As needed, assist customers or support team members as they support customers with strategic rostering setup for both manual, auto, and SSO rostering.

Job Requirements

• Minimum 5 years of team/people management experience and direct client-facing experience.
• Proficient Excel experience, including working with CSV files, ability to complete lookups, create pivot tables, and manipulate data files.
• Excellent project management skills and communication skills and ability to work with people from diverse backgrounds.
• Superior organizational skills, ability to manage multiple tasks at the same time.
• Knowledge of Student Information Systems, Learning Management Systems, and interoperability preferred.
• Salesforce experience is preferred.
• Experience setting up teacher and student rosters in third-party systems, such as Clever and ClassLink preferred.
• Elementary or secondary teaching and/or administrative experience helpful.
• Ability to troubleshoot and resolve data issues.
• Ability to work with small, flexible, cross-functional teams.
• Ability to work in a goal/deadline-driven environment.

Why Work With Us?

When you work with Learning A-Z, you’ll be helping students across the globe develop the comprehension, curiosity, and continued joy of learning they need to succeed in today’s world.

We’ve been awarded numerous accolades from a wide variety of edtech organizations. Our flagship products Reading A-Z, Raz-Kids, and Raz-Plus are beloved by teachers and students alike, and are currently used by approximately 1/5 of public students in the United States.

To learn more about our organization and the exciting work we do, visit www.learninga-z.com.

Remote First Work Environment 

Our Remote First approach gives employees the flexibility and trust they need to effectively balance work with life. It creates a culture in which all employees are valued and where success is measured in results. It allows us to work collaboratively, inclusively and for greater positive impact, regardless of our individual locations.

If you will be working remotely, either occasionally or on a permanent basis, you must have a reliable internet connection through a cable or fiber-optic broadband service with minimum speeds of 10 Mbps download and 5 Mbps upload.

The successful candidate will be expected to actively participate in video-based interviews during the recruiting process and ongoing virtual meetings with their camera on, as part of their role.

As part of our Remote-First benefits, Cambium offers reimbursement to help cover the cost of setting up your home or remote office.

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex (including pregnancy, gender, gender identity/expression, or sexual orientation), national origin, protected veteran status, disability, or genetic information (including family medical history).

We will provide reasonable accommodations for qualified individuals with disabilities.  You may request an accommodation during the recruiting process with your Talent Acquisition team member.