Offer summary

Qualifications:

2+ years of leadership experience in Servicing/Collections, Exceptional analytical skills and attention to detail, Excellent written and verbal communication skills, Strong organizational skills and proficiency in Microsoft Office and Google Workspace..

Key responsabilities:

Establish daily goals for the collections team and track performance metrics.

Review collections performance and identify trends for improvement.

Provide training and support to enhance team members' skills.

Conduct regular meetings to discuss progress and motivate team members.

Job description

ABOUT OUR COMPANY:

The crushing weight of debt is something that we believe holds people back from reaching their dreams and making a splash in the world. So in 2013, after seeing our friends and family struggle with student loans, we created Splash Financial.

Over the years, our mission has expanded to include helping people with other forms of debt - such as refinancing credit cards, which are at all time highs in the US. And we’ve been able to refinance $6+ Billion in loans through our network of Splash, powered credit union and bank partners who leverage our marketplace and automated loan processing technology. And we’ve raised over $70 million from investors like partners of DST Global, Citi Ventures, TruStage Ventures, Northwestern Mutual Future Ventures, Detroit Venture Partners, and more.

But at our core, we’re still that little company from Cleveland with a big dream: to make people more powerful than their debt and we’re just getting started..

ABOUT OUR WORKPLACE:

Splash is remote-first, and proud of it. We spend our days creating ways to simplify financial products, then get them into the hands of people who need help. Right now, we’re focused on developing financial technologies that fundamentally change the way the industry lends. And to hire the best, we provide the best: great health insurance, competitive salaries, and unique benefits like quarterly meet-ups, access to community, and engagement tools. And although we’ve been around since 2013, we still love to think like a start-up — a place that empowers good people to do great things, fast.

We’re friendly, folksy, and have Slack channels for both #kids-and-pets and #food. We’re good people who want to make a difference in the financial landscape, and we approach tackling challenges with creativity, passion and urgency.

ABOUT THE ROLE:

Splash Financial is seeking a dynamic, customer-focused Collection Supervisor to lead our Servicing and Collections team as we ride the wave of rapid growth. This role will play a pivotal part in our company’s future success, ensuring lender recovery expectations are met and our Servicing team is empowered to handle the evolving needs of our customers. In our vibrant startup environment, you'll wear many hats, showcasing the full range of your skills and driving impactful change.

WHAT YOU’LL DO AT SPLASH:

Establish daily goals for the team, such as the number of calls to be made or the number of accounts to be serviced.
Review and report collections and servicing performance, identifying delinquency trends and areas of focus to the Servicing Manager.
Provide ongoing training and support to team members to enhance their skills and overall competencies.
Track and analyze key performance indicators to ensure targets are being met.
Conduct regular team meetings and one-on-one sessions with team members to discuss progress, current initiatives, provide constructive feedback, and review servicing strategies.
Create a motivating environment to keep team members engaged and accountable for their performance.

WHAT YOU’LL BRING TO SPLASH:

2+ years of leadership experience in Servicing/Collections
Exceptional analytical skills
Proven experience in overseeing collection/servicing team members
Detail-oriented mindset with a strong focus on accuracy and precision
Excellent communication skills, both written and verbal, with the ability to engage and inspire teams
Strong organizational skills to ensure efficient management of tasks and resources.
Knowledge of office software like Microsoft Office and Google Workspace
Flexibility to work until 6:00pm PST/9:00pm EST

SPLASHERS ENJOY:

Fully remote work freedom
Competitive salary packages
Flexible PTO + 9 company holidays
Equity: Share in our start-up success
Comprehensive and affordable insurance benefits
Paid parental leave for both caregivers
Essential equipment to get the job done
401(k) for your future savings
Quarterly meet-ups: In person & virtual fun
Awesome Splash swag to flaunt your team spirit

Employment at Splash is based on individual merit. Opportunities are open to all, without regard to race, color, religion, sex, creed, age, handicap, national origin, ancestry, military status, veteran status, medical condition, marital status, sexual orientation, affectional preference, or other irrelevant factors. Splash is an equal opportunity employer.

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