Offer summary

Qualifications:

High School Diploma required., 2+ years of experience in A/R, Billing, Customer Service, insurance, or healthcare preferred., Bilingual in English and Spanish is essential., Strong computer skills with proficiency in Microsoft Office and excellent communication skills..

Key responsabilities:

Provide customer service to NeoGenomics’ patients by answering calls promptly and professionally.

Handle a high volume of inbound calls and verify patient demographics and insurance coverage.

Evaluate and respond to written billing inquiries to resolve issues and explain patient bills.

Document all patient interactions accurately in the billing system.

Job description

Description

Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity.   

We believe in career development and empowering our employees. Not only do we provide career coaches internally, but we offer many training opportunities to expand your knowledge base! We have highly competitive benefits with a variety HMO and PPO options. We have company 401k match along with an Employee Stock Purchase Program. We have tuition reimbursement, leadership development, and even start employees off with 16 days of paid time off plus holidays. We offer wellness courses and have highly engaged employee resource groups. Come join the Neo team and be part of our amazing World Class Culture!       

NeoGenomics has an opening for a Bilingual Patient Customer Service Specialist II (English/Spanish) who wants to continue to learn in order to allow our company to grow.     

Now that you know what we're looking for in talent, let us tell you why you'd want to work at NeoGenomics:  

As an employer, we promise to provide you with a purpose driven mission in which you have the opportunity to save lives by improving patient care through the exceptional work you perform. Together, we will become the world's leading cancer reference laboratory.       

Position Summary:   

The individual in this position provides customer service to NeoGenomics’ patients.

Core Responsibilities:

Answer telephone promptly and in a polite and professional manner.
Handle a high volume of inbound calls in a timely manner.
Accurately verifying patient demographics, insurance coverage, and rebill claims if needed.
Evaluate and respond to all aspects of written billing inquiries from the patient or their representative in order to resolve billing issues.
Explain patient bills including charges, insurance allowable, adjustments, coinsurance and payments.
Document all patient interaction in the billing system in a concise, accurate, and timely manner.
Demonstrated ability to adhere to policies and procedures with flexibility and adaptability to frequently changing procedures.
Adheres to NeoGenomics Laboratories attendance policy.
Strong computer skills and comfort with navigating multiple applications simultaneously.

Experience, Education and Qualifications:

High School Diploma
2+ years’ A/R, Billing, Customer Service, insurance or healthcare preferred
Bilingual in English and Spanish
PC skills with proficiency in Microsoft Office
Excellent communication skills
Demonstrated problem solving skills
Need to add ability to multitask in a fast-paced environment
Ability to work overtime as needed, based on department needs

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All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

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