Manager, SAP Solutions Delivery

Manager, SAP Solutions Delivery

Location: Remote

Department: Information Systems

Job Type: Full-Time

Shift: Monday- Friday, 8:15 a.m.- 5:00 p.m.

Clinical Classification: Non-Clinical

LifeNet Health is searching for talented individuals who will embrace our mission of saving lives, restoring health, and giving hope.

LifeNet Health, headquartered in Virginia Beach, Virginia, is the largest nonprofit organ procurement organization (“OPO”) and tissue processor in the United States, as well as a leading innovator in tissue engineering and regenerative medicine. Our goal is to improve the quality of human life through the provision of organs, tissues, and cells for transplantation; to provide innovation in the fields of bio-implants, regenerative medicine and research; and, to serve the community with educational and support services that enhance the donation process.  LifeNet Health has over 1200 employees and has a growing global presence.

How you will contribute to LifeNet Health’s success:

The Manager, SAP Solutions Delivery manages the team of business architects and programmer analysts in supporting LifeNet Health systems, primarily SAP and integrated systems. Works effectively with the team and other IT staff to prioritize requests and manage project tasks to completion. Investigates and effectively communicates requirements of the information systems applications user community to provide functional knowledge required for systems development and problem resolution. Works directly with the business system users to resolve system issues and optimize utilization of the system. Provides testing support, training and full documentation of functional needs and software solutions. Plans, executes, and delivers projects according to deadlines and within budget.

What you’ll do:

• People Leadership: Creates and maintains a satisfying workplace that fosters professional growth and job satisfaction for all members of the team. Ensures adequate staffing levels to maintain business continuity by hiring and retaining top talent. Uses established performance management processes (performance, development, succession, and career) to ensure staff development and team’s performance meets current and future standards. Manages and develops training plans and ongoing professional development goals for new and existing employees.
• Application Support: Works with business community to troubleshoot and resolve system issues. Configures applications as per business needs and create queries to support ad-hoc reporting requirements. Translates user requirements into functional specifications. Writes and approves validation deliverable documentation such as user requirements, validation strategy documentation, testing plans and design documentation. Maintains broad and current understanding and expertise of application systems pertinent to Organ Procurement Organizations (OPO) and Tissue banks.
• Project Management: Responsible for managing assigned projects to completion. Ensures resources and budgets are properly managed. Define and manage project scope, goals, priorities, deliverables, and timelines that support business goals in collaboration with senior management and stakeholders.
• Service Management: Manages the diverse portfolio of service incidents, requests, and projects, as well as establishing priorities.
• Business Partnering: Collaborates with departmental business users to define requirements and priorities, as well as identify opportunities to address other business needs.

What you’ll bring (Minimum Requirements):

• Bachelor’s degree in Computer Science, Information Systems, Information Technology, or a related field.
• Five (5) years of supervisory/ management experience.
• Five (5) years of work experience with SAP configuration, system analysis, validation, and/ or metrics & analysis.
  • Must have completed at least one SAP full cycle implementation.
  • Functional knowledge in one or more of the following modules: FI/CO, SD, MM, PP, PM, and QM.
• One (1) year of project management experience.

Preferred Experience/Skills/Certifications:

• Seven (7) years of supervisory/ management experience.
• Ten (10) years of work experience with SAP configuration, system analysis, validation, and/ or metrics & analysis.
• Two (2) years of project management experience.
• Two (2) years of experience with ITIL – IT Infrastructure Library.
• SAP Certification
• PMP Certification

These would be nice too (Knowledge Skills and Abilities):

• Leadership: Must be able to lead a team to execute tasks and achieve departmental goals and business objectives.
• People Development: Actively engages in talent management practices (selection, promotion, development, and engagement) to cultivate a workforce that is well aligned with current and emerging talent needs.
• Relationship Management: Builds and sustains partnerships across organizational boundaries and functions as well as outside the organization to achieve common goals and outcomes.
• Communication Skills: Written, verbal, and presentation; ability to engage, inspire, and influence people.
• Analytical Thinking: Demonstrates the ability to successfully gather and evaluate pertinent information to draw conclusions and identify potential trends.
• Procedures, Practices, & Policies: Complex knowledge of procedures, practices, and policies.
• Problem Resolution: Demonstrates ability to anticipate and critically think through problems.
• Microsoft Office: Proficient in Microsoft Office.

Why work at LifeNet Health?

We have a fierce drive for our mission of Saving Lives, Restoring Health, and Giving Hope. You will not find another company with a culture as strong as ours.

• 403(b) and Profit-Sharing Plan
• Affordable medical, dental, and vision coverage
• Corporate sponsored events for employees
• Work-life balance with generous paid time off to include vacation time, sick time, and paid holidays
  • 18 vacation days
  • 9 sick days
  • 7 paid holidays
• Tuition reimbursement
• Personal career, skill, and leadership development opportunities
• Wellness Program (gym reimbursement, monthly wellness webinars, mental health toolkit, financial resources, and much more)
• Employee Assistance Program (EAP) for employees and members of their household
• Dedicated and passionate co-worker

Salary: $115,356 - $192,259 annually

The pay rate for the successful candidate will depend on geographic location and the candidate’s qualifications and prior relevant experience. The pay range for this position is $115,356 annually (entry-level qualifications) to $192,259 annually (experienced in this role).

* Actual compensation may be higher based on the successful candidate's knowledge and relevant experience.

This position is eligible for an annual bonus once eligibility criteria are met. 

All benefits are subject to eligibility requirements and LifeNet Health reserves the right to modify or change these benefits programs at any time, with or without notice, unless otherwise required by law.  Further, nothing in this posting is intended to alter the “at will” relationship of a successful candidate and this posting does not constitute a specific promise.

LifeNet Health is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.