Offer summary

Qualifications:

Fluency in Swedish, Spanish, and English; additional languages are a plus., Proven customer support experience or experience as a Customer Care Representative., Solid experience with customer service platforms and tools, knowledge of Zendesk is a plus., Excellent communication skills, both written and verbally..

Key responsabilities:

Respond promptly to customer queries via phone mainly during nights and weekends.

Identify customer needs and provide solutions.

Analyze and report malfunctions while solving problems and streamlining processes.

Collaborate closely with the global customer service and technical teams.

Job description

Our mission at Qwello is to revolutionize the charging industry, we are committed to turning the world from combustion to electric. We design, build, and operate charging infrastructure for the public space. We excel in simplicity, user focus, and engineering excellence. We value diversity of thought, background, and approaches and foster a culture of belonging. We understand that the best products are built by excellent teams rather than individual superstars. Be part of shaping the E-mobility of the future!

To reach our goal we are looking for a highly driven and enthusiastic part-time Customer Care Representative to join our team in Spain and support our customers on all types of enquiries when using our products and services. We are first and foremost looking for a student worker available to work an on-call schedule primarily focusing on nights and weekends. Let's power the future together! ⚡

As an on-call Customer Care Representative at Qwello, you are available for incoming calls during your shift but you are not expected to actively work if there are no calls. This job is perfect for students or part-time workers who would like to combine other occupations/employment while working at Qwello. The on-call shifts are usually 12 hours long, most of them during the day but night shifts can occur. In this role, you are responsible for ensuring that our customers feel looked after 24/7. You live our core value of "Customer First" and are the first point of contact for customer enquiries of all kinds. You make sure that we constantly improve our product and our support processes with the help of customer feedback.

We are looking for someone who can speak Spanish and Swedish, as well as English, as you will need to help customers in all countries where Qwello operates.

Your Responsibilities 🚀

Respond promptly to customer queries in a timely and professional manner via phone mainly during nights and weekends

Identifying customer needs and be able to provide solutions

Analyse and report malfunctions while, at the same time, solving problems and streamlining the process recurring enquiries

Work in close collaboration with our global customer service team as well as the technical team

Proactively share knowledge and experience with the team

Your Profile ✨

Fluency in Swedish, Spanish and English

Any other language knowledge is considered a plus

Available to work on-call duty 2-3 nights a week, as well as weekends biweekly

Proven customer support experience or experience as a Customer Care Representative

Customer orientation and ability to adapt/respond to different types of characters

Solid experience with customer service platforms and tools, knowledge of Zendesk is a plus

Good level of technical knowledge to be able to work independently on various platforms

A make-it-happen attitude, helping the team to deliver on changing the world from combustion to electric

Solid multitasking skills to be able to listen to the customer while figuring out the perfect solution

Excellent communication skills, both written and verbally

Your Benefits 🪴

Enjoy a remote-friendly environment with the possibility to work entirely from your home

Do other things that are important to you while earning money, i.e. reading a book, cooking, or even sleeping!

Flat hierarchies with an efficient decision-making process without red tape

The opportunity to play a key role in shaping the mobility revolution.

Be part of an international and dynamic team of more than 30 nationalities.

Equal Opportunities:

We strive to eliminate discrimination, remove barriers and ensure equal opportunity through a transparent recruitment process. We are fully committed to fostering an inclusive and respectful work environment where everyone can succeed. At Qwello everyone is welcomed regardless of cultural background, creed, race, sexual orientation, colour or gender expression.

Required profile