Specialty Agent

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car. 

Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.

Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.

Job Description

Job Summary

The Specialty Agent will be responsible for multiple functions within the Specialty Department which includes but are not limited to validation of requests, call reviews, customer call handling, account protection coding, monitoring validation with vendors, supporting documentation retrieval and skip tracing.  Multiple functions within the Specialty Department include Cease/Desist, Deceased, Voluntary Surrender, Bankruptcy Dismissals and State Call Restriction Accounts.  Operations performed by the Specialty Agent should be in accordance to federal and state regulations, as well as company policy and procedures.  The Specialty Agent will perform all assigned tasks and processes in accordance to the end to end functions on accounts identified and assigned within department strategy, quality requirements and service levels.  Customer call handling by the Specialty Agent will be facilitated in accordance with Quality Assurance requirements, customer excellence as well as policy and procedure.

Job Duties

• Handle and process assigned volume within Specialty processes for appropriate handling within established SLA.
• Service Specialty Calls such as Cease/Desist, Deceased, and Voluntary Surrender within established call handling requirements
• Complete end to end functions within specialty functions with accuracy and in compliance with regulations, policy and procedure
• Assist other departments and processes across the organization, as needed
• Other duties as assigned.

Education and Work Experience

• High school diploma or equivalent.
• One (1 year) of servicing center experience
• One (1 year) of financial service industry experience preferred
• Knowledge of Cease/Desist, Deceased and Specialty State processes, regulations, requirements/structure preferred
• General knowledge of collections policies and procedures and the Fair Debt Collection Practices Act (FDCPA).
• Established verbal and written communication skills.
• Working knowledge of Microsoft Office Suite, including Excel and Word.
• Ability to maintain confidentiality
• Adaptable to changes within a face paced environment

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Exeter Finance LLC is an Equal Opportunity Employer.

Individual compensation packages are based on various factors unique to each candidate including

skill set, experience, qualifications and other job-related reasons.