Business Analyst

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for understanding the business value and defining user and customer experience for the pre-sales process, creating and presenting impact analysis, creating and maintaining process flow updates, gathering business requirements, collaboration with technical and development to ensure functional requirements are correctly translated. Supports testing activities, building end-user content, supporting deployment activities, and driving programs forward through a collaborative and cross functional team environment. Your role will contribute to optimizing sales processes, enhancing efficiency, and maximizing revenue generation.

Job Description

Core Responsibilities

• Responsible for gathering and documenting business requirements from sales and cross functional stakeholders to create a comprehensive impact analysis, translating them into actionable insights and requirements to drive process improvements and enhance sales effectiveness through process, systems, and tools.
• Interacts closely with matrixed cross-functional teams (both field and corporate) to secure alignment.
• Understanding of the Software Lifecycle Development Lifecycle. Waterfall and Agile methodologies to convert Business and Functional requirements into functioning software that represents the processes that support the best user and customer experience as possible.
• Supports analysis and design of existing and new business processes that span multiple areas of the organization, including Customer Operations, Sales Operations, Marketing, Training, Finance and Legal.
• Develops scalable processes to support and benefit the Company's architecture vision.
• Analyze sales data and performance metrics to identify trends, opportunities, and areas for improvement, providing actionable insights to sales management.
• Maintain and update process flows related to sales operations, ensuring alignment with business objectives, and facilitating efficient sales processes.
• Develop comprehensive end-user content, including user guides, manuals, and training materials, to ensure clarity, accuracy, and relevance in the context of Sales.
• Provide support for testing activities within sales operations, including test case preparation, execution, and defect tracking, to ensure the quality of sales-related deliverables.
•  Assist in developing and implementing sales enablement initiatives, including sales training programs, tools, awareness, and resources.

• Helps to define success metrics for each new system or process and establishes a plan to track, monitor and measure the success of those metrics.

  Stay updated on industry best practices, trends, and technologies related to sales operations and business analysis.

  Adhere to company policies, procedures, and quality standards in all aspects of work.

• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Business, Business Processes, Cross-Functional Teamwork, Process Flow, Sales Operations

Compensation

National Pay Range: $46,882.56 USD-$109,881.00 USD

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

2-5 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.