Mgr Bad Debt Management

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Job Summary:

The Manager Bad Debt Management is responsible for managing the daily operations of the hospital based Bad Debt Management department. Providing direction to ensure timeframes are met for bad debt placement files and ensure daily processes and reports are completed in a timely manner. Coordinates staff training and quality assurance. Completes and maintains policies and procedures. Completes and reviews productivity and departmental reports. Management skills are required in the daily operations of assigned area and in the supervision of subordinate staff. It is imperative to maintain a good working relationship with management, staff, and external contacts such as insurance representatives. The Manager Bad Debt Management position requires the use of independent judgement and decision making; as well as strong analytical, problem solving, and leadership skills. External contacts include all levels of staff and management, including physicians, management, and staff. External contacts include insurance companies, state and federal agencies, outside accounting firms and auditors; bad debt agencies; resolving problems and issues, and discussing sensitive and confidential information.

Core Responsibilities and Essential Functions:

Responsible for day to day operations of the Bad Debt Management department. * Keeps management abreast of all issues and concerns of the department. * Maintains payroll responsibilities. * Oversees staff productivity and accuracy to ensure accurate and timely postings in managing daily unposted cash. * Conducts regular performance reviews for staff and recommends salary adjustments or disciplinary actions. * Conduct the interviewing and screening process of staff hires. * Holds regular meetings with staff and promotes positive staff morale. * Maintain excellent customer relations for all internal and external customers * Demonstrate proficiency in document production for the following applications: Word, Excel, and Power Point * Coordinate Connect tickets related to department functions * Create/update department policies and procedures * Demonstrate effective departmental leadership and provide appropriate direction to the staff * Utilize quantitative production reports and providing consistent feedback to staff * Maintain effective communication with other Patient Financial Services and Revenue Cycle departments * Apply appropriate supervisory, management and leadership techniques in an operational setting * Work effectively with difficult people and/or difficult situations * Evaluate best practice suggestions for possible outcomes into the revenue cycle Oversees completion of the following * Bad Debt settlement request reporting * Bad Debt to AR EPIC WQs * Review of accounts for potential bad debt exclusion * Add insurance requests from bad debt agencies * Complex issues report from bad debt agencies * Itemized bill requests * Charity and bankruptcy file reports from bad debt agencies * Deceased reports from bad debt agencies * Settlement adjustment report * Weekly update reporting to bad debt agencies * Bad Debt placement files * Agency file validation * Validate invoices * Bad Debt closed reports * Secondary and Tertiary agency placements * Metric reporting Performs other duties as assigned Complies with all WellStar Health System policies, standards of work, and code of conduct.

Required Minimum Education:

BA or BS, preferably in Business, Accounting, Finance, Required

Required Minimum License(s) and Certification(s):

All certifications are required upon hire unless otherwise stated.

Additional License(s) and Certification(s):

Required Minimum Experience:

Minimum 10 years commensurate work experience Required and Minimum 2 years experience in healthcare preferred, claims processing management, or other management, or other management role in a healthcare environment Required and Minimum 3 years previous supervisory experience in hospital customer service and collections. Required

Required Minimum Skills:

Broad proven practical experience in hospital billing, follow up, and customer service Knowledge of hospital billing process and revenue cycle environment Knowledge of state and federal regulations as they pertain to collection processes and procedures Knowledge of and skill in the use of computers and related systems and software Knowledge of insurance plan payment practices and billing requirements Knowledge of and detailed understanding of managed care agreements Required Minimum Essential Skills Skill in problem solving in a variety of settings Skill in motivating and directing the work and activities of staff with the ability to effectively delegate Skill in technical and professional accounting Skill in good oral, writen, and interpersonal communication, grammar, and spelling Skill in time management and project management Ability to effectively conduct regular department meetings Ability to work cooperatively in a team environment Ability to set climate for performance at optimum levels Ability to establish and maintain a cohesive work team Ability to work efficiently under pressure Ability to apply appropriate supervisory, management, and leadership techniques in an operational setting Ability to work independently and take initiative Demonstrates a commitment to continuous learning and to operationalize that learning and top operationalize that learning Ability to willingly accept responsibility and/or delegate responsibility Ability to deal effectively with constant changes and be a change agent Ability to deal with difficult people and/or difficult situations effectively Ability to set priorities and use good judgement for self and staff

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