Offer summary

Qualifications:

College degree or equivalent experience preferred., Three or more years of experience in an outbound call center environment preferred., Exceptional customer service and professional communication skills., Strong negotiation skills and proficiency with MS Office..

Key responsabilities:

Generate exhibitor sales through outbound communication and inbound support.

Process sales and update records using the Exhibitor Services CRM system.

Oversee marketing campaigns and provide first-level technical support.

Proactively contact exhibitors to identify their needs and fulfill production requests.

Job description

EXCITED TO GROW YOUR CAREER? WE’RE GLAD YOU’RE HERE!

The Exhibitor Sales & Marketing Specialist generates exhibitor sales through outbound communication (calling and emailing) as well as inbound troubleshooting and support.

70% - Responsible for outbound and inbound communication with exhibitors, identifying lead solutions that match exhibitor needs, processing sales, and updating records through the Exhibitor Services CRM system (EXS-CRM). Proactively contact exhibitors via outbound outreach (email/call). Determine exhibitor lead retrieval needs based on conversations about exhibitor goals, booth size, and business requirements. Fulfill, process, and update production requests for data sales orders.

30% - Demonstrate thorough knowledge of each show assigned, including any business rules or pricing that is non-standard. Oversee marketing campaigns to ensure they are executed as planned. Provide first level technical support for basic issues. Escalate higher-level issues appropriately.

Qualifications

College degree or equivalent experience preferred.
Three or more years of experience in an outbound call center environment preferred.
Ability to multitask and ability to handle changing priorities.
Exceptional customer service.
Professional verbal and written communication skills.
Strong negotiation skills with ability to persuade and promote “win-win” situations.
Strong drive for results. Must be proficient with MS Office.

DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.

Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, 401k, tuition reimbursement, paid time off, and more! Part-time employees may qualify for medical, 401k, and paid time off depending on total hours worked. View all details at www.MaritzBenefits.com.

Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.

Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-636-827-1650 or by sending an email to idisability.administrator@maritz.com.

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