Offer summary

Qualifications:

Bachelor’s degree in Computer Science, Information Technology, Mathematics, or related technical disciplines, or equivalent work experience., Minimum of 7 years of experience implementing solutions, particularly with Atlassian products., Proven experience in customer engagement with exceptional consulting and influencing skills., Excellent analytical and communication skills, including workshop facilitation..

Key responsabilities:

Design, develop, and implement high-quality Atlassian-based solutions.

Facilitate customer discussions to identify business and technical requirements and develop implementation plans.

Support the roll-out and scaling of solutions for customers, enhancing customer relationships.

Engage with potential customers on sales calls as a technical resource, advising on product solutions.

Job description

G'day!

We are ServiceRocket🚀, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of our clients' and your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.

Twenty-plus years and counting, we’ve got your back.

Why is ServiceRocket the place for you 🧡

- A technology services leader of many solutions and partnerships with industry giants and household names. This allows you to team up with world-class group of experts to execute meaningful projects.

- Through your experience, you'll be able to enhance your industry knowledge and work with high-level decision-makers.

- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor. Our culture rocks! You’ll join a fun-loving and inclusive work environment.

- ServiceRocket has a dedicated leadership behaviors mindset that ensures you'll be a valued member of the team whose contribution matters.

Visit our website to learn more and become a part of our Rocketeer Nation.

ServiceRocket is expanding its team by added an Extended Rocketeer workforce. This is a dedicated group of contractors who have been certified by ServiceRocket to be a part of our Professional Services Consultants. This is an area is responsible for providing consulting services to clients by providing a complete project solution to achieve measurable business improvement. The solutions typically leverage enterprise level products and services, systems integration, or other proprietary tools.

As a subject-matter expert, the Extended Rocketeer can expect to work on projects semi-continuously throughout a year in multiple client engagements acting as the key technical resource dedicated to delivery of solution and it's implementation. The role is joined by a Project Manager and Account Executive in the relationship with the client.

What you’ll be doing 💪

- Design, develop, and implement high-quality Atlassian-based solutions including architectural system design

- Facilitate customer discussions to discover key business and technical requirements, and develop implementation plans based on the identified requirements

- Provide experienced guidance, feedback, and recommendations to customers based on established best practices

- Support the roll-out, adoption, and scaling of provided solutions for customers

- Handle customer engagements including scheduling, coordination, communication, and enhancing the customer relationship

- Assist with proposal development and statement of work definitions

- Engage with potential customers on sales calls as a technical resource, advising on product solutions

What you’ll bring to the table 🧑‍💻

- Bachelor’s degree in Computer Science, Information Technology, Mathematics or related technical disciplines (or equivalent in work experience)

- Minimum of 7 years of experience in implementing solutions including installations, upgrades, migrations, workshops, integrations, and training--ideally with several years focused on Atlassian products

- A successful history in customer engagement and demonstrated exceptional consulting and influencing skills

- Proven experience implementing Atlassian and its products

- Demonstrated expertise in undertaking analysis, evaluation, and translation of customer requirements and feeding them into solutions

- Experience with tools such as: Asset Management, Jira Align, Trello, Jira Analytics, Scriptrunner, Advanced Roadmaps, BigPicture (Project Management)

- Other helpful knowledge areas include: Asana, ServiceNow, Freshservice, Miro

- Knowledge of scripting languages is a strong plus (e.g. Python, Groovy, Perl, Ruby, Shell Scripting, etc.)

- Excellent analytical skills with the ability to take a holistic view across a range of domains

- Familiarity with ITIL and ITSM principles

- Experienced in UAT testing and test use-case development

- Knowledge of multiple cloud technologies

- Excellent communication skills, including workshop facilitation, written and verbal communication

- Experience with Agile development methodologies

Your leader 🤟

Rob is a music lover, a distinguished triathlete, and our founder and CEO. He helps lead our Global Services team with empathy, critical thinking, and a lot of authenticity. With ServiceRocket, you will deliver value through high-impact projects to world-class partners while growing your skills to the next level!

Our Selection Process 🔎

Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you to partner with.

You will first meet our TA member in charge of the process, they will be your tour guide throughout the entire journey and will be there to answer any questions you may have! Then you’ll meet the selection team and the executive of the area.

Become an Extended Rocketeer. Join us in enabling global companies to take off.

Additional Information

ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

RECRUITING FRAUD ALERT: Your personal information and online safety are important to us. At ServiceRocket, recruiters only direct candidates to apply through our official career page at https://www.servicerocket.com/join-us. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from ServiceRocket, please email careers@servicerocket.com.

Required profile