Offer summary

Qualifications:

Experience in software demonstration and support, Excellent communication skills, Technical acumen with the ability to troubleshoot basic issues, Familiarity with virtual meeting platforms and CRM systems..

Key responsabilities:

Host virtual product demonstrations for prospective clients and tailor presentations to their needs.

Engage with prospects to understand their challenges and ensure demonstrations address their requirements.

Provide phone support to clients, guiding them on software usage and troubleshooting issues.

Collaborate with the sales team to align demo content with sales strategies and maintain accurate records of client interactions.

Job description

This is a remote position.

Availability: 9:00am – 6:00pm Australian Eastern Daylight Time

Job Description: We are seeking an experienced and dynamic Software Demonstration Specialist to showcase HPA Plus to potential clients. The right candidate will conduct live software demonstrations via zoom or teams as well as provide phone-based support to existing clients for “how-to” questions and troubleshooting. Additionally, they will serve as a point of contact for technical issues, escalating them to our internal support team for resolution.

Responsibilities:

Conduct Live Demos: Host virtual product demonstrations for prospective clients, showcasing the features, benefits, and value of HPA Plus, and tailoring the presentation to the specific needs of each client.
Understand Customer Needs: Engage with prospects prior to demos to better understand their challenges and business requirements, ensuring the demonstration addresses their unique needs.
Clear Communication: Clearly explain complex technical features in a simple and accessible manner, ensuring both technical and non-technical audiences can understand the features of the software.
Provide "How-To" Phone Support: Answer incoming client calls, providing detailed guidance on how to use HPA Plus, troubleshooting common issues, and helping clients navigate through the software.
Technical Query Escalation: Identify technical issues that require deeper expertise and escalate them to our technical support team, ensuring a smooth and timely resolution.
Follow-Up Support: Provide follow-up communication post-demo to answer additional questions, assist with implementation, and offer further product education.
Sales Enablement Support: Collaborate with the sales team to align demo content with ongoing sales strategies, gathering feedback to refine demo processes.
Documentation: Keep accurate records of all client interactions, including phone support calls, demo outcomes, and escalation details, to ensure continuity and effective support.

Requirements

Experience in software demonstration and support
Excellent communication skills
Technical Acumen: Ability to learn and understand software functionality with the capability to troubleshoot basic issues
Experience with virtual meeting platforms (Zoom / Teams) and CRM systems to keep records such as Pipedrive
Ability to manage multiple responsibilities whilst maintaining a high level of customer service