Fraud Representative

About Us:

TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and help them thrive in an ever-changing world. With over 25,000 employees globally, TaskUs has built a reputation for excellence, offering top-tier services across multiple industries. We’re currently seeking a Fraud Representative to join our team and help uncover, investigate, and resolve fraud-related activity. Our environment is fast-paced, entrepreneurial, and highly collaborative.

Note: You must reside within 60 mile radius of New Braunfels TX or Brownsville TX to qualify for this role.

About the Role:

The Fraud Representativeis responsible for conducting investigations into suspected fraud committed against supported clients and their customers. This includes proactively discovering potential fraud through in-depth analysis of account activity, generating reports, and responding to reported claims of fraud. In this role, you'll be working directly with both internal teams and customers to detect and address fraud.

Your Fraud Investigator Day-to-Day Will Involve:

• Investigating Suspected Fraud: Reviewing and investigating reports of suspected fraudulent activity across various accounts and platforms.
• Data Analysis: Utilizing data analysis techniques, critical thinking, and pattern detection to identify fraudulent activity.
• Customer & Internal Collaboration: Gathering information and documentation from customers and internal sources to build comprehensive fraud cases.
• Fraud Remediation: Correcting and remediating fraudulent activity and providing resolutions to affected accounts or individuals.
• Reporting & Documentation: Documenting the rationale and determination for each fraud report, ensuring clear and thorough records are maintained for future reference.
• Follow-Up: Regular follow-up with customers and internal contacts throughout the investigation process to ensure clarity and resolution.
• Confidentiality: Ensuring the confidentiality of all information gathered and maintaining strict privacy throughout the investigative process.
• Process Improvement: Assisting in the implementation of new processes, procedures, and fraud detection methods to enhance overall fraud prevention.

Some Things We Consider Critical for This Role (Fraud Investigator):

• Experience in Financial Crime Investigations: Background in fraud or financial crime investigations is required.
• Proficiency with Data Analysis: Strong understanding of data analysis techniques to identify patterns of fraudulent activity.
• Interpersonal Skills: Strong ability to develop and maintain productive working relationships with internal teams and customers.
• Self-Driven & Resourceful: Ability to work independently, be persistent in investigations, and maintain high productivity in a fast-paced environment.
• Communication & Analytical Skills: Exceptional written and verbal communication skills with a strong attention to detail.
• Technical Proficiency: Experience with Microsoft Office, particularly Excel, and Google Suite tools.
• Creative Problem Solving: Ability to think critically and come up with innovative solutions to complex fraud issues.
• Mac OS Experience: Familiarity with Mac OS is preferred.

Bonus Attributes:

• Ability to Work Under Pressure: Thrive in a high-pressure, fast-paced environment while maintaining a high standard of work.
• Adaptability to Change: Ability to quickly adapt to new processes, technology, and changing business needs.
• Experience with Consumer Reporting Software: Experience with tools like SageStream or LexisNexis is a bonus.

Why Join TaskUs?:

• Be part of a dynamic team that’s at the forefront of fraud prevention and investigation.
• Enjoy a collaborative and fast-paced work environment where your contributions make an immediate impact.
• Work for a company that values people over profits and prioritizes employee well-being.
• Access to comprehensive training, career growth opportunities, and competitive benefits.

TaskUs is an equal-opportunity employer. Life is better with Us! Find out what it means to work for a company that puts people before profits.