Offer summary

Qualifications:

College graduate with a background in education and/or design, or 12 months of experience in similar areas., Excellent verbal and written communication skills in English., Strong creativity skills to develop engaging content., A desire to grow and advance in your career..

Key responsabilities:

Create interactive presentations and training materials for various training formats.

Design training infrastructure using tools like Workday, SCORM, Sharepoint, and Articulate.

Communicate effectively with Subject Matter Experts and management to develop training objectives and content.

Facilitate train-the-trainer sessions and provide feedback on training effectiveness and trainee performance.

Job description

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

What You'll Do:

We have an opportunity to join our growing Training Content Development team! Do you love to create learning content? Are you excited to learn the newest tools for interactive learning? If you have a flair for style and content, we have an opening that’s a great fit for you! We’re looking for people with creativity, a sense of fun, and a desire to grow.

Why work with us

Growing Costa Rica team – be part of our growth!
Multi-national Canadian company
Work from Home
State of the art contact center based in El Cafetal in La Ribera de Belen
Casual Dress code
People Development programs

As a content developer your responsibilities will be

The creation of interactive presentations and training material involving the design, layout and content development for in-person, remote and Computer-Based Training modules.

The design of training infrastructure including Workday learning Environment, SCORM-based training modules, Sharepoint, and Articulate. If you know how to use them, then that is an asset for you!
To have great communication with Subject Matter Experts, Management and others to create training objectives, material, and content.
The facilitation of train the trainer sessions to teach clients and people on the team how to deliver your content.
To be tech curious, always eager to find new tools, techniques, and procedures to enhance your training content development.
To create testing questions and designing systems and/or tools to measure and report on the effectiveness of training.
To work with the global training team to help enhance their capabilities, champion best practices and support functional trainers as part of our vision of training as a Center of Excellence.
To provide feedback on training experiences (i.e. collate and analyze data evaluating our efforts) and feedback on trainee performance (i.e. provide feedback on participants who are excelling, performing and/or struggling)
Other duties as may be assigned from time to time

About you

College graduate with background in educational and/or design; or 12 months experience in similar areas
Excellent communication skills
Creativity skills
Fluent verbal and written English
Have a desire to grow and drive your career forward

What We're Looking For:

Why Join Us?

Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.
Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
Rewarding Work: Help businesses grow while making a real difference in people’s lives!

Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

Twitter & Instagram: bgocareers

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

Website – https://www.billgosling.com/careers

By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy.

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives!

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