Director, Product Management (Remote)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 12 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

Reporting into the Vice President of Product, Essentials, the Product Director will be a key member of the leadership team driving the future of Availity’s core product, Essentials.  Essentials is the leading multi-payer portal that streamlines healthcare administration by providing a seamless, unified experience for providers, payers and revenue cycle teams. By integrating real-time eligibility, claims management, and authorization workflows across multiple insurers, Essentials reduces administrative burden, accelerates reimbursements, and enhances transparency in the healthcare ecosystem. Our vision is to make Essentials the indispensable hub for all provider-payer interactions, driving efficiency and improving financial outcomes across the industry. ​

In this role, you will be responsible for shaping the product vision and strategy, setting clear product goals and KPIs, and overseeing the execution of product roadmaps that align with customer needs, market demands, and business objectives. You will collaborate with cross-functional teams including engineering, design, sales, and marketing, ensuring a seamless delivery of innovative solutions that improve healthcare workflows and enhance the providers’ experience. The ideal candidate will bring deep expertise in product management, a proven track record of leading product teams, and a strong understanding of healthcare technologies, especially revenue cycle management. This position offers a unique opportunity to help close the provider-payer gap, while contributing to a rapidly growing, industry-leading product.

Sponsorship, in any form, is not available for this position. 

Location: Remote, US 

Why you want to work on this team:

• If you are energized leading a product that is the backbone for millions of users a day, striving to make healthcare better for all.
• Passionate about product management, and working remotely in a dynamic, cross-functional environment where you’ll lead and innovate alongside talented teams.
• Contribute to the growth of an industry-leading platform while advancing your career in a high-impact role.
• View yourself as a coach and mentor who fosters a psychologically safe environment with your team, and encourages innovation.

To be qualified for this position you:

• 10-15 years of experience in managing products with at least 5 years in leadership role demonstrating the ability to lead high-performing teams, influence stakeholders, and drive product strategy.
• Strong focus on deeply understanding customer needs, market trends, and user pain points, with a track record of delivering solutions that provide exceptional user value.
• Expertise in developing and executing long-term product roadmaps, aligning product strategies with business goals, and prioritizing features based on impact and value.
• Ability to effectively collaborate with engineering, design, sales, and marketing teams to ensure product success from concept to launch and beyond.
• Experience in leveraging data and customer feedback to inform product decisions, optimize performance, and iterate on product features.
• Strong understanding of agile frameworks, lean principles, and product development cycles to deliver products efficiently while maintaining high quality.
• Ability to communicate complex product concepts to both technical and non-technical stakeholders, ensuring alignment and clear direction across teams.
• Experience leading teams through change, managing ambiguity, and adapting product strategies in fast-paced or evolving environments.
• Demonstrated ability to take products from ideation to launch, with measurable business outcomes such as increased customer acquisition, retention, or revenue growth.
• A passion for staying at the forefront of product management trends, continuously learning, and sharing best practices within the product community.
• Bachelor’s degree in Engineering, Computer Science, or relevant experience or equivalent education. MBA is a plus.

You will set yourself apart with:

• Healthcare consulting and/or experience working in a start-up environment
• Experience working on the payer or provider side of healthcare technology
• Success executing in a modern product development environment (e.g. continuous discovery, empowered teams, outcomes over outputs)

You will be:

• Leading the Essentials and Essentials Plus product portfolios – developing and executing the product strategy, managing the strategic roadmap, and ensuring cross-functional alignment to deliver and monetize products.
• Developing and nurturing world-class product management talent and empowered teams, leveraging modern best practices, continuous development, and a coaching mindset.
• Partnering with Engineering, UX, Data and AI to deliver outcomes that help grow the business and deliver value to both payers and providers.
• Leading continuous discovery processes to regularly test assumptions and iterate on product features with customer feedback.
• Driving cross-team innovation and enterprise thinking to actively seek opportunities for growth through product line extensions, partnerships, channel expansion, and operational/cost improvements to existing products.
• Developing market insights by maintaining close relationships with the market for awareness of market needs.  Working with Marketing, Sales, and others as they identify appropriate markets and develops effective strategies and tactics for reaching them.
• Owning the Go-To-Market strategy and Assisting sales in their interactions with prospects and users.
• Collaborating with Market Research to strategize, plan, and prioritize market, product, and subject matter research that identify and define opportunities to support and grow business. Specifying market requirements for current and future products supported not only by research, but also through ongoing visits to customers and non-customers.
• Monitoring costs and resource commitments and creating reporting to ensure internal stakeholders and Senior Leaders are informed on the financial status as well as delivery of the product(s).
• Actively evaluating potential partners that could aid in delivery of applicable product(s).  Actively assisting in managing such partners to ensure success of product(s).
• Owning product metrics, progress, user experience and operational outcomes and regularly communicating outcomes against product goals to drive iterative improvements.
• Collaborating and influencing across the Availity matrix organization to align the activities of product, marketing, IT, sales, and service teams and their leaders to deliver the product(s).
• Ensuring technical feasibility, architectural alignment, scale, and performance of solutions by engaging and soliciting feedback from the right technical, operational or enterprise team members.
• Attending industry or client facing events where you will represent Availity and be responsible for speaking to the audience on the value of our Essential Products.

Availity culture and benefits: 

• Availity is a certified “Great Place to Work”! Culture is important to us and there are many ways for you to make your mark here!
• We have several Diversity & Inclusion teams, a Young Professionals Group, a She Can Code IT group for women in tech, and various ways to engage with fellow Availity associates. 
• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
• Don’t feel like wearing business attire? Cool, you can wear jeans – we are a casual place.
• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one! 
• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits. 
• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
• Interested in furthering your education? We offer education reimbursement!
• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents. 
• Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Next steps: 

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process. 

Interview process:  

• Recruiter Recorded Video Pre-Screen  
• Video Interview with Hiring Manager
• Panel Video Interview with Product Peers
• Case Interview with the Hiring Manager
• Final Interview with Chief Product Officer

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

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