Offer summary

Qualifications:

Degree in Computer Science or Software Engineering, 10+ years in software development and/or product management, Proven experience with virtual assistant technologies, preferably IBM Watson, Bilingual in French and English..

Key responsabilities:

Oversee and refine the product backlog, prioritizing tasks within the agile team.

Analyze usage data to assess the virtual assistant's effectiveness and improve its accuracy.

Create detailed technical documentation for stakeholders and client-facing materials.

Promote innovative practices and engage in effective communication with stakeholders.

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

The Product Owner is a key role within the agile team, dedicated to enhancing and effectively managing the virtual assistant solution in the retirement solutions domain. This position focuses on the evolution of the virtual assistant through continuous development and by leading a transition project to a more sophisticated platform.

The role requires a proactive approach in integrating technology with user-centric design to deliver high-quality and effective solutions aligned with our strategic objectives. It also involves working closely and collaboratively with team members located internationally, necessitating a high adaptability to different time zones.

Responsibilities

Product Management: Oversee and refine the product backlog, setting and prioritizing tasks within the agile team to ensure alignment with the technological and product roadmap. Lead sprint planning sessions and iteration processes to focus on delivering high-quality outcomes that enhance product usability and success.
Data Analysis and Improvement: Regularly analyze usage data from user interactions to assess the virtual assistant's effectiveness. Utilize insights to continuously train the chatbot, improving its accuracy and expanding its knowledge base by incorporating emerging user needs and feedback.
Documentation: Create detailed technical documentation to guide stakeholders through product implementation and prepare client-facing materials that clearly outline the virtual assistant's features and operational scope. Ensure documentation is accessible and informative for both technical teams and clients.
Leadership and Communication: Serve as a proactive leader and change agent within the team, promoting innovative practices and continuous improvement. Encourage team autonomy and decision-making, and engage in direct, effective communication with stakeholders to facilitate swift resolution of issues and alignment with business objectives.

Requirements

Degree in Computer Science or Software Engineering
10+ years in software development and/or product management
Proven experience with virtual assistant technologies, preferably IBM Watson
Strong background in the domains of Employee Benefits and Retirement Solutions.
Extensive experience with agile development practices and a keen understanding of industry standard development processes
Bilingual (French/English)

What's in it for you

Flexibility to work from home anywhere across Canada or from any of our TELUS offices
Leadership of an innovative AI chatbot project
Collaboration with a dynamic international team
Bilingual environment that enhances your French and English language skills
Direct impact on the evolution of digital solutions in retirement management

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

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