DevRel Community Advocate

Position Overview

The IDL (Identity and Licensing) Org at Autodesk is responsible for the critical infrastructure that enables our products to run seamlessly. We are seeking a talented and highly motivated Senior Community Advocate to join our Partner and Platform Success team. In this role, you will play a pivotal part in discovering and developing efficient, scalable, and thoughtful solutions to technical and product challenges, while also supporting and advocating for developers and partners.

Responsibilities

Partner & Platform Success:

• Establish and maintain strong relationships with developers and partners to ensure their needs are met and their feedback is heard. By providing advanced technical support and guidance, you will help them integrate and utilize our platform effectively

• Lead efforts to advocate for the adoption of REST & Graph APIs within the Access capability. Understand and create partner integration capabilities and advocate integration journey maps. You will help grow our platform by ensuring success for all our partners, including Autodesk App teams and customers. Acting as the liaison between the developer community and internal teams, you will collect and relay feedback, pain points, and needs to drive strategic improvements in our platform. Collaborate with technical teams to create and ensure quality assurance of comprehensive documentation, guides, and code samples, ensuring high-quality technical integrations and providing resources that address complex developer challenges

Community Platform Management:

• Extend your advocacy to moderating and contributing within community platforms to encourage discussions, Q&A, and collaboration among developers

• Conduct knowledge-sharing sessions, such as Chalkboard Learning Series, to educate consumers about existing and newer features. Additionally, assist in debugging and providing resolutions to developer queries using advanced monitoring, alerting, logging, and troubleshooting tools.

Program Management:

• Define and implement advanced technical integration strategies through documentation, promotion, collaboration, and engagement. Ensure that clear policies, use cases, and integration patterns are part of project planning to guide developers toward successful integrations

• Work closely with senior engineers, architects, and product owners to communicate the needs and requirements of integrating products and developers. Participate in integration reviews, identify anomalies, and articulate solutions to ensure the robustness of existing integrations

Technical Advocacy:

• Serve as the technical voice of the developer community within Autodesk. Actively participate in technical discussions, providing insights and feedback to influence the development of our platform

• Develop and share advanced technical content such as blog posts, tutorials, videos, and documentation to help developers understand and utilize our platform effectively

Minimum Qualifications

• Bachelor’s degree or equivalent experience

• Experience in engaging and supporting developer communities

• Familiarity with web services, including REST APIs and Graph

• Commitment to quality, including security and performance

• Strong interpersonal, communication, and presentation skills

Preferred Qualifications

• Requires deep subject-matter knowledge and sound business acumen to advise leaders

• Translate specialized subject-matter requirements into business needs/requirements

• Interpret internal/external business issues and recommend best practices to address them

• Solve complex problems that require in-depth evaluation of variable factors by taking a broad perspective to identify the best approach and innovative solutions

• Work independently, with close guidance in only the most complex or unusual situations

• Adapt communication style to persuade various stakeholders across the business and frequently interact with senior leaders to provide advice and SME

• May lead functional teams or programs within own function or closely related functions

The Ideal Candidate

• Willing to continuously learn new technologies and driven to adopt best practices.

• Passionate, adaptable, flexible, independent, and self-motivated individual who takes the initiative and ownership of projects.

• Excellent troubleshooting skills, with the ability to debug complex technical issues involving multiple system components.

• Advanced system thinker, able to propose and deliver high-level solutions and tooling, and advocate for partners in engineering.

• Independently identifies and integrates relevant components in complex issues.

• Networks with key contacts outside own area of expertise and participates in problem-solving through deeper analysis.

• Able to unwind complex or dead-end support requests, understand integrator code, and digest customer logs for issue resolution.

• Strong community engagement skills, with the ability to foster collaboration and knowledge-sharing among developers.

Why Join Us?

As a Partner and Platform Success Community Advocate at Autodesk, you will have the unique opportunity to shape and grow our developer community, making a meaningful impact on the success of our platform and the satisfaction of our customers. Join a collaborative and innovative team that values diversity, creativity, and continuous learning. Together, we will build a dynamic and engaged developer community, driving the adoption of our technologies and contributing to the growth and success of Autodesk.

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).