Operations Trainer

ABOUT US

At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.

HUB is the 5th largest global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

About HUB International Limited

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

About the Position:

As an Operations Trainer, you are an individual who is passionate about adult learning, supporting the learning journey of others, and applying proven methodologies to ensure learning sticks.

Reporting to the Manager, Learning Delivery within the TechOps Learning & Change team, you will deliver training to HUB employees on a variety of broker management systems, point solutions and standard business processes related to servicing client accounts.

Role Description & Responsibilities:

The Operations Trainer will:

• Collaborate with business leaders, business users and the Operations Learning Coordinator to plan and schedule training events including new employee training (on broker management systems), refresher training and continuing education.
• Collaborate with IT Staff to setup training environment i.e., test data and training scenarios, etc.
• Demonstrate a strong, positive, service-oriented approach with interactions and in training activities.
• Work with Learning Program Analyst to define and execute key learning processes related to training registration, session availability, seat management, and custom learning requests.
• Provide training on business workflows & processes.
• Develop and deliver BMS software application training programs and individual classes.
• Facilitate instructor-led training sessions in person or via web meeting process (on camera).
• Review training materials and documentation to identify continuous improvement opportunities Identify and communicate any specialized training needs outside of BMS applications to business unit Identify training gaps and provide recommendations on updates necessary to encourage participation in training sessions and within learning materials.
• Respond to Service Desk tickets and inquiries in an effort to assist individuals with BMS “how to” application issues.
• Administer learning evaluations and assessments as defined by the curriculum.
• Collaborate results analysis, make recommendations for training improvement, and integrate changes in curriculum and/or courses.
• Work with BMS application teams to understand, learn and demonstrate solid knowledge of any changes and upcoming application upgrades/enhancements.
• Participate in any upgrade and maintenance update testing Stay up to date with industry technology developments.

Requirements:

• Bachelor’s degree in adult learning, business communication, business or related area of study.
• 3-5 years of in-person and virtual instructional delivery or facilitation.
• General knowledge of insurance and insurance brokerage operations.
• Proven experience with, and application of, adult learning principles.
• Excellent written and oral communication skills, including instructional and presentation skills.
• Excellent interpersonal skills, with a focus on motivational skills and positive attitude.
• Ability to present ideas in business-friendly and user-friendly language
• Ability to absorb new ideas and concepts quickly.
• Good analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Ability to travel to the corporate office and/or HUB locations, as needed.

Desired Qualifications

3 – 7 years of insurance industry work experience In-depth, hands-on knowledge of enterprise and desktop applications (e.g. Epic, BenefitPoint, and Microsoft Office) Highly self-motivated and directed.

Although hybrid to a local HUB office is desirable, we are open to remote candidates. 

JOIN OUR TEAM

Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB International, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service.

Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $85,000 to $90,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program

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