Service Trainer and Training Developer - Portables

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The Company

We build the machines that power industry. We are Hitachi Global Air Power, a leading global industrial compressed air manufacturer driving the innovations that keep the world moving.

From our headquarters in Michigan City, Indiana, our compressed air solutions power manufacturing operations all around the globe; from food and beverage to life-saving pharmaceuticals and cutting-edge semiconductor chips. Our portable compressors provide the air power to build roads and bridges, lay pipelines and aid in oil and gas mining and production.

We are a team of innovators, engineers, and quality experts with a shared vision to create the next generation of efficient, environment-forward compressed air solutions that meet the demands of today, while boldly contributing to a sustainable, circular economy. With more than 60 years of legacy and trusted performance through our brands - Hitachi, Sullair, and Champion (Australia), we are proud of our reputation for reliability, durability, and performance and groundbreaking engineering.

Join us in building a future where your work has an impact. At Hitachi Global Air Power, you’ll be part of a global network that’s shaping the future of industrial power.

Summary of the position:

To conduct and develop technical service training materials and classes on Sullair rotary screw diesel-driven portable air compressors for customers, distributors and employees. Work with subject matter experts to develop entry and advanced level content for online and in-person delivery. Position reports directly to the Training Manager. Remote candidates considered.

Duties and responsibilities:

• Conduct internal and external factory training classes with a primary focus on portable oil-flooded and oil-free rotary screw air compressors
• Travel to field-based training locations throughout North America as necessary to support demand
• Follow standard work for pre- and post-course preparation (submit billing, enter test scores and act as administrator on a Learning Management System, order breakfast, lunch, training materials, giveaways, etc.)
• Deliver training content with student safety best practices and procedures in mind
• Develop and continuously refine in-person and online training content
• Work with engineering, service, product management, etc. to stay informed of latest product developments and applications
• Automate business processes and reporting metrics
• Effectively manage training expenses and reports
• Deliver regular status updates on all active projects to Sullair management
• Work on a team to manage logistics and scheduling of factory and on-site training sessions.
• Handle customer training inquiries via department phone and email queues

Education:

• Associates Degree, Bachelor’s Degree a plus
• Technical Trade School a plus

Professional experience:

• 5+ years technical/mechanical training experience required
• Demonstrated success in delivering effective training content
• Experience with industrial product manufacturing and engineering processes
• Experience in LMS design & management a plus
• A strong understanding of adult learning theory
• Strong verbal and written communication skills required; must be able to engage and communicate effectively with students and within all levels of the organization
• Strong grasp of MS Office suite required – advanced power point animations is a plus
• Strong graphic design skills using Adobe Photoshop, In-design & Premier Pro a plus
• Experience with Articulate and/or Adobe Captivate is a plus
• Ability to read and understand schematics is a must
• Must demonstrate professionalism representing the Sullair brand, as much of the role is customer-facing
• Ability to work both independently and on a team
• 3D design and animation experience with Maya, Blender, etc. a huge plus

Key behaviors:

• On time to all meetings / appointments / and scheduled engagements

• Diligent work ethic
• Dedicated to completion of responsibilities
• Willing to accept responsibilities within a team environment
• Conduct business in a professional, customer-facing environment on behalf of the company
• Energetic to promote student engagement and discussions
• Dynamic, non-monotonous personality and teaching style

Direct reports:

• N/A

The successful candidate is responsible for complying with Hitachi Global Air Power US Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.

This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.

Hitachi Global Air Power US is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.