Supervisor, Provider Network

Provide direction, coaching, and oversight of staff that support the Provider Network. Responsible for team performance and development efforts to support company goals and operational performance.

Responsible for coordinating tasks, assigning, distributing, and monitoring work of team members, ensuring consistent, accurate, and timely processing of work

With general assistance from manager, oversees and leads implementation of internal policies, procedures, system updates, and Board directives

Provide recommendations and support enhancements to the network

Cultivate and build relationships with providers and business partners to ensure that company goals and objectives are met or exceeded

Identify, recommend, coordinate, and administer training to ensure all employees receive appropriate information/instruction. Recommend and apply appropriate measurements of success

Act as point of contact for escalated customer or internal business partner issues

Coordinate with other departments/lines of business to facilitate special requests, resolve workflow or production issues

Ability to champion an idea, position, or person despite opposition

Ensure staff has resources required to conduct primary job effectively, resolving workflow/workload issues, when applicable

Evaluate work outputs to ensure consistent, accurate, and timely results

Job Specifications

Typically has the following skills or abilities:

Bachelor’s degree in related field or equivalent experience

Minimum of 2 years of leadership experience in a business-related environment

Excellent analytical, problem-solving, influencing, and conflict management skills

Demonstrated technical aptitude of word processing, spreadsheet, and database applications

Ability to quickly build relationships in an adversarial/controversial environment 

Strong organizational and project management skills, experience in managing projects and multiple tasks

Proven ability to assess workload and workflow processes and make recommendations to improve efficiency

Demonstrated excellent verbal and written communication skills, with the ability to motivate and influence change

Strong public speaking or presentation skills 

Demonstrated leadership skills, including the ability to lead change efforts, manage conflict, and hold staff accountable for results

Demonstrated ability to evaluate and leverage basic to intermediate reporting tools and system applications in order to effectively meet business needs

Proven ability to handle a variety of work functions and strong time management skills

Strong interpersonal skills and the ability to work with people at all levels of the company

Ability to regularly exercise discretion and independent judgment in the performance of his/her job duties.

Must be willing to work PST hours. Located remotely.

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Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. 

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We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. 

As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees.  VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.