Senior Analyst, Strategy

Job Title:

Senior Analyst, Strategy

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Catalyst team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Are you passionate about leveraging data, generating compelling and actionable insights that drive business value, and being part of a team? Then we have the perfect role for you!

Essential Functions/Core Responsibilities:

• Consult with internal and external stakeholders on business operations and performance initiatives under guidance from manager
• Gather, review, and assess client data, information, or documentation related to existing business operations, processes, capabilities, and metrics
• Help lead the project team to successfully complete all phases of a client engagement, including but not limited to planning, due diligence, discovery activities such as data collection and focus groups, data cleaning, qualitative and quantitative analysis, and reporting results
• Lead interviews, focus groups, and side-by-side observations of client personnel to document current business and operational processes as input to process improvement initiatives
• Develop key components of client deliverables (includes ROI analysis, statistical analysis, strategic assessments, communications, and business processes) and/or oversee the work of project Analysts
• Conduct internal and client-facing presentations to stakeholders to provide findings and recommended changes for improvement initiatives

Candidate Background & Profile:

• 2+ years of hands-on experience using quantitative and qualitative analysis to identify root cause and provide recommendations.
• 1+ year of contact centers and self-service channels experience
• Communicate ideas to senior executives as well as internal and external stakeholders
• Desire to work on team deliverables where individual achievements are components of a larger effort
• Demonstrated ability to guide and manage customer transformation efforts
• Knowledge of statistical concepts and applications
• Bachelor's degree in related field from a four-year college or university with four to six years of consulting or analytics experience
• Advanced to include, Word, Excel (can maintain complex spreadsheets) and PowerPoint.

Salary Range:

The base salary range for this position is $60,972 - $91,457, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

The position will be posted until 04/15/2025.

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#ConcentrixCatalyst

Location:

USA, TX, Work-at-Home

Language Requirements:

Time Type:

Part time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

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