IT Service Technician

About us:

Ascend Healthcare fosters a professional, collaborative, and rewarding workplace culture, dedicated to making a profound impact on diverse communities through exceptional patient care.

Our work environment includes:

• Business Casual
• Emphasis on Career Growth, Collaboration and Teamwork

What we do:

Our team of Psychiatry Providers and Mental Health Therapists treat all mental health and substance use disorders to a patient population of age 6 and up. Our philosophy is to incorporate all areas of care into a patient's well-being. We believe in a “no wrong door” treatment model that finds ways to say “yes” to any patient referral rather than a multitude of exclusionary criteria found elsewhere.

Position Overview:

We are looking for a skilled IT Services Technician with extensive experience in Microsoft 365 ecosystems, particularly with Microsoft Intune and Azure Active Directory (Azure AD), including familiarity with Entra ID. This role is crucial in supporting our clients' needs for seamless, secure, and efficient IT operations.

Key Areas of Ownership: 

• User Support: Provide first and second-tier technical support for Microsoft 365 services, resolving issues related to email, SharePoint, OneDrive, and Teams.
• Intune Management: Manage and troubleshoot device enrollments, application deployments, and compliance policies using Microsoft Intune.
• Azure AD Administration: Handle identity management, including user authentication, conditional access policies, and multi-factor authentication within Azure AD.
• Entra ID: Work with Entra ID for advanced identity protection, privileged identity management, and identity governance.
• Documentation: Maintain detailed documentation of support activities, problem resolutions, and user guides.
• Training: Conduct training sessions for users on new features or best practices in using Microsoft 365 tools.
• Incident Management: Monitor, escalate, and manage service incidents to ensure timely resolution and minimal disruption to business operations.

Qualifications:

• Previous experience in a Services or IT support role with a focus on Microsoft 365.
• Microsoft Office 365 Fundamentals Certification (MS-900)- Required. 
• Deep understanding of Microsoft Intune for mobile device management.
• Experience with Azure AD, including Entra ID features.
• Strong troubleshooting skills with the ability to diagnose and resolve technical issues.
• Excellent communication skills, both written and verbal, with a customer-first approach.
• Ability to work independently in a remote setting while maintaining productivity and team collaboration

Physical Requirements: This is a remote position. Please be aware the below physical requirements should be considered prior to applying to the position:

• Prolonged Sitting: Ability to sit for extended periods during working hours.
• Manual Dexterity: Good hand-eye coordination and manual dexterity for using a computer keyboard, mouse, and other office equipment.
• Visual Requirements: Adequate vision for reading computer screens and documents.
• Communication: Clear verbal and written communication skills for virtual meetings and correspondence.
• Hearing: Sufficient hearing ability for participating in phone calls or virtual meetings.
• Work Environment: Access to a quiet, dedicated workspace free from distractions with reliable internet connectivity.

Perks

• Medical, Dental, Vision, Life and LTD benefits
• 401k Matching
• PTO + Floating Holidays + Company Holidays
• Collaborative Environment

FLSA Status: Non-Exempt

Compensation: $21-$24/ per hour pending experience & certifications

Schedule: 8am-5pm Arizona time + overtime as needed

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance