Offer summary

Qualifications:

Fluency in German and English, both written and spoken., Strong communication and problem-solving skills., Passion for music and knowledge of the music streaming industry is a plus., Basic computer proficiency and familiarity with customer service software are advantageous..

Key responsabilities:

Provide exceptional customer support to German-speaking clients through various communication channels.

Assist customers with inquiries about account setup, billing, and service features.

Resolve customer issues and complaints efficiently and effectively.

Collaborate with colleagues to enhance the overall customer experience.

Job description

Join Patrique Mercier Recruitment in an exciting role as an entry-level German Speaking Customer Care representative for our Music Streaming Platform Department located in Greece.

This position offers a unique opportunity to blend your passion for music with your customer service skills.

In this role, you will be the primary point of contact for our German-speaking customers, assisting them with inquiries and issues related to our music streaming services. Your responsibilities will include providing detailed information about our offerings, troubleshooting technical issues, and ensuring a delightful experience for our users.

Take this chance to be part of a dynamic team where you can grow your career in customer service while sharing your enthusiasm for music!

Responsibilities

Provide exceptional customer support to German-speaking clients through various communication channels (phone, email, chat)
Assist customers with inquiries about our music streaming platform, including account setup, billing, and service features
Resolve customer issues and complaints efficiently and effectively
Maintain accurate records of customer interactions and feedback
Collaborate with colleagues to enhance the overall customer experience
Stay informed about the latest music trends and platform updates to provide accurate assistance
Participate in training sessions to improve service delivery and product knowledge

Requirements

Fluency in German and English, both written and spoken
Willingness to relocate to Greece - remote work only within Greece
Strong communication and problem-solving skills
Passion for music and knowledge of the music streaming industry is a plus
Customer-focused attitude with a dedication to helping others
Ability to work independently as well as part of a collaborative team
Basic computer proficiency and familiarity with customer service software are advantageous
Willingness to learn and adapt in a fast-paced environment

Benefits

Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Competitive Salary by Greek standards
Fully Paid Relocation Package ( flight to Athens, transfer and hotel for the first 4 weeks )
Free Greek Lessons, Engagement Activities

Required profile