Knowledge Management Specialist

Compensation Grade:

Job Description:

Who We Are:

We are a Canadian owned and operated retailer (and proud of it!), with a strong commitment to the community, and over 60 years of success. If you are looking for a challenging and dynamic career, Giant Tiger may be right for you. We believe in opportunities for growth & development, teamwork, and engagement.

Workplace Arrangements:

This role will follow a fully remote schedule. Applicants for this role can expect to work from home 5 days a week. Occasional overnight travel to our Ottawa Home Office can be expected 3-5 times annually.

What Giant Tiger Brings;

• Work Your Way! Hybrid work arrangement

• Store Discount

• LinkedIn Learning Subscription

• Onsite Perks: Free parking; Public Transit accessible; 24/7 access to onsite gym; full-service cafeteria

About This Role: This is a 14 month contract.

Leads the development, governance, and optimization of HRSS knowledge, content, and processes to enable self-service, ensure compliance, and support continuous improvement through technology and standardization.

What You'll be Doing:

• Knowledge Plan & Governance – Develop and implement a structured HRSS Knowledge Management plan in support of the HRSS strategy, ensuring compliance and quality standards.

• Internal HRSS Content Management & Centralization – Lead the HRSS team through the consolidation of HR knowledge into a single SharePoint site, ensuring all content adheres to the standardized format/processes.

• Workday Help Content Management & Optimization – Standup Workday Help, ensuring a comprehensive and consistent library of knowledge articles, FAQs, and SOPs is readily available, ensuring alignment with HR policy owners.

• Process Mapping & Standardization – Lead process mapping initiatives for the HRSS team to document, refine, and optimize workflows, ensuring clarity, efficiency, and compliance.

• HRSS Knowledge Base & Self-Service Enablement – Develop and optimize an internal HRSS knowledge base, leveraging analytics to enhance self-service tools and accessibility.

• Governance & Continuous Improvement – Establish audit processes and KPIs to monitor knowledge effectiveness, content engagement, and self-service adoption.

• Technology & Innovation – Identify and implement AI, automation, and chatbot solutions to enhance HRSS knowledge management and streamline processes.

What You'll Bring:

• 3-5 years of experience in HR knowledge management, content strategy, or HRSS operations.

• Experience in process mapping, documentation, and knowledge governance.

• Strong understanding of HR policies, processes, and compliance requirements.

• Experience with content management, knowledge audits, and governance frameworks.

• Strong written and verbal communication skills.

• Ability to simplify complex HR information into user-friendly content.

• Excellent project management and problem-solving abilities.

Assets You May Have:

• Bachelor’s degree in Knowledge Management, HR, Business, Communications, or a related field.

• Ability to analyze data and optimize self-service content using analytics.

Contract End Date:

Job Requisition:

Giant Tiger is an equal opportunity employer and is committed to fair employment practices.

Are you interested in this position but don’t yet meet all the criteria? We want you to apply anyway!

During our recruitment process we are looking for an incumbent that will not only learn and grow in the role, but also contribute to our diverse, equal and inclusive culture.

If you require accommodation during your pursuit of a role at Giant Tiger please contact careers@gianttiger.com.