Offer summary

Qualifications:

Proven experience in WAN/SDWAN management, particularly in a service manager role., Technical knowledge of SD-WAN and SASE networks, along with LAN/WLAN technologies., Competence in firewall technologies, including Prisma and Palo Alto., Excellent organizational and project management skills with a service management mindset..

Key responsabilities:

Assist the Service Manager in managing SDWAN services effectively.

Manage the ticketing system and troubleshoot issues as they arise.

Conduct problem investigations and complete root cause analysis (RCA).

Facilitate supplier meetings and coordinate ongoing service deliveries with suppliers.

emagine is a high-end business & IT consulting company challenging the way businesses leverage high-end expertise.Enabled by our vast network of expert consultants, we tailor our services to the unique needs of each business, powering progress, solving challenges, and delivering real results.As the world evolves, scalability becomes increasingly important in modern, technology-driven organizations. And it is around this critical need that emagine stands out with a unique business model and delivery capacity.With emagine, companies gain the flexibility needed to navigate and succeed in a complex and ever-changing technological landscape. Through a seamless and tailored delivery model, we help you scale your business.We help organizations across all industries and sectors; these are our services:• Team extension: Scale with dedicated consultants on time & material• Nearshoring as a Service: Leverage a fully scalable development department in Poland • Teams: Power up with a dedicated team to help you build, develop and execute your projects• Managed Services: Let us tailor and manage your projects, delivering on your specific requirements and needsemagine was founded in 1989 and has a long track record of delivering expertise and business impact for blue-chip companies across Europe.Today, we are 400+ permanent employees working from departments in 10 countries. Furthermore, we own three state-of-the-art nearshore centres in Poland and one offshore centre in India.With 40.000 experts in our network and 4500+ partnered consultants on active contracts, we currently help our 500+ clients worldwide with high-end expertise.

Job description

Industry: Chemical

Start: ASAP/Flexible

Rate: depending on experience.

Contract: B2B,

Remote: 100%

Business trips: Occasional

Project language: English.

Recruitment process: 2 interviews.

We’re skilled Network Operation Engineer who excels in managing SDWAN services. This role requires strong analytical abilities, technical expertise in SD-WAN and SASE networks, and the capacity to collaborate across diverse teams. Successful candidates will demonstrate exceptional organizational skills and a service management mindset, ensuring efficient delivery and troubleshooting of telecommunication services.

Responsibilities:

The primary focus of this role is to assist the Service Manager in effectively managing the SDWAN services.

Manage ticketing system and troubleshoot issues.
Conduct problem investigations and complete root cause analysis (RCA).
Facilitate supplier meetings for project management.
Coordinate ongoing service deliveries with suppliers.
Oversee technical fault management as required.
Engage in both technical and administrative duties.
Collaborate across multiple cultural teams.
Utilize strong computer skills and ticket management tools.

Requirements:

Proven experience in WAN/SDWAN management, especially in a service manager capacity.
Technical knowledge of SD-WAN and SASE based networks.
Good working knowledge of LAN/WLAN and related technologies.
Competence in firewall technologies, including Prisma and Palo Alto.
Experience in managing IP address pools effectively.
Excellent organization and project management skills.
A service management mindset.
Ability to work independently and within a team.
Proficiency in English; additional languages are a plus.
Capability to maintain focus under pressure.

Nice to have: