Offer summary

Qualifications:

3+ years of experience in sales support, administration, or order processing, preferably in IT or MSP., Strong written and verbal communication skills., Proficiency in Microsoft Office Suite and familiarity with CRM systems., Strong organisational skills and attention to detail..

Key responsabilities:

Assist in preparing proposals, quotes, and contracts for IT and Managed Services.

Maintain accurate client records and sales data in the CRM system.

Manage sales and purchase orders, ensuring timely processing.

Collaborate with internal teams to ensure seamless communication and service delivery.

Job description

Our client is a leading Australian IT and Managed Services Provider (MSP), offering cutting-edge technology solutions to businesses. They specialise in cloud computing, cybersecurity, and IT support, ensuring seamless operations for their clients.

As they continue to grow, they are looking for a Sales Administration & Order Processing Specialist to join their remote team and support their sales and service delivery processes.

Job Responsibilities:

Sales Support & Coordination

Assist in preparing proposals, quotes, and contracts for IT and Managed Services.
Maintain accurate client records and sales data in the CRM system.
Support account management teams with quotes, follow-ups, and issue resolution.
Identify opportunities to improve sales support processes.

Order Processing & Service Coordination

Manage sales and purchase orders, ensuring timely processing.
Collaborate with the Service Delivery team to coordinate IT service implementation.
Monitor sales requests, escalate issues when necessary, and ensure a smooth sales process.
Liaise with internal teams to ensure seamless communication and service delivery.

Administrative & CRM Management

Update and maintain data in CRM systems and sales tracking tools.
Ensure compliance with company policies and procedures when processing orders.
Work closely with suppliers and vendors via email and Microsoft Teams (no direct client calls).

Requirements

3+ years of experience in sales support, administration, or order processing, preferably in IT or MSP.
Strong written and verbal communication skills.
Proficiency in Microsoft Office Suite (Outlook, Excel, Word, OneNote, Teams).
Familiarity with CRM systems and sales tracking tools.
Strong organisational skills and attention to detail.
Ability to follow strict sales processes consistently.
Preferred: Experience with ConnectWise Manage PSA & Kaseya Quote Manager.

Benefits