Offer summary

Qualifications:

Minimum of 1 year of experience in a customer-facing role, preferably in software implementation or customer success., 1+ year experience in a veterinary practice required., Strong communication skills and analytical thinking to translate complex technical requirements into actionable tasks., Experience with CRM systems and project management software is preferred but not required..

Key responsabilities:

Lead the implementation process for new Vetstoria customers, ensuring a smooth onboarding experience.

Collaborate with internal teams to resolve technical issues and provide exceptional customer support.

Maintain accurate documentation of customer interactions and generate reports on implementation progress.

Develop strong relationships with customers, acting as a trusted advisor to optimize their use of Vetstoria’s software.

Job description

The Client Implementation Specialist role is key to the successful integration of our products and services within our organization. This position exists to streamline the implementation process, ensuring it aligns with the company's objectives and effectively meets customer and business needs. Reporting to the Director of Implementation in the UK, you will also be responsible for identifying and resolving resource constraints or bottlenecks that may hinder the quality and timeline of implementation. This position is critical to the company's onboarding journey, driving the organization forward.

Apply if you're excited to:

Lead the implementation process for new Vetstoria customers, working closely to gather requirements, configure the software, and ensure a smooth and efficient onboarding experience

Use a customer success-based approach that focuses on educating new customers on how Vetstoria can help improve processes and save time

Seek to understand, identify, and resolve technical issues or unique challenges during onboarding -- collaborating with internal teams to ensure timely, confident, and satisfactory resolutions

Develop strong relationships with customers by providing exceptional service and support throughout the implementation process; act as a trusted advisor, offering guidance and best practices to help them optimize their use of Vetstoria’s online booking software

Maintain accurate documentation of customer interactions, implementation details, and configurations; generating reports and providing insights on progress, challenges, and successes to internal stakeholders

About you:

Minimum of 1 year of experience in a customer-facing role, preferably in software implementation, customer success, or a related field with primary customer communications over the phone

1+ year experience in a veterinary practice required

Strong communication skills to effectively collaborate with customers, project managers, and cross-functional teams

Analytical thinking and the ability to dissect complex technical requirements and translate them into actionable tasks

Time management and multitasking skills to handle multiple projects and priorities simultaneously

Willingness to perform routine tasks and handle a high volume of calls, many of which may require similar solutions or responses.

Great team player who collaborates and is wildly invested in the success of Vetstoria customers

Ability to work under pressure in a fast-paced environment while maintaining a high level of detail and focus on goals

Experience working with CRM systems (Hubspot, Salesforce, Zendesk, etc.) and project management softwares (Jira, Wrike, Smartsheets, Asana, etc.), preferred, but not required

Benefits & Perks

Flexible Time Off

10 Days Sick Leave

7 Paid Annual Holidays

Paid Parental Leave

$350 ASD Annual Stipend for Learning and Development

Petvisor operates through two main divisions: PetDesk in North America and Vetstoria in EMEA and APAC. The company offers an ecosystem of top-tier client engagement solutions for the pet healthcare and services communities, enhancing communication, service quality, and client retention. With its cutting-edge solutions, Petvisor supports more than 10,000 veterinary clinics, over 400 grooming facilities, and serves over 20 million pet parents worldwide.

Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives.

Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.

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