Offer summary

Qualifications:

3+ years of experience as a Physical Therapist Assistant or similar role., Strong verbal and written communication skills., Detail-oriented with a focus on achieving goals., Proficient in G-Suite (Google Docs, Google Sheets)..

Key responsabilities:

Monitor therapist performance and provide feedback to ensure adherence to best practices.

Develop resources and lead initiatives to support therapists in delivering exceptional patient care.

Collaborate with cross-functional teams to ensure therapist success and improve performance metrics.

Communicate with therapists and gather feedback for process improvement.

Job description

Join Luna as a Therapist Enablement Specialist!

Are you a Physical Therapist or Physical Therapist Assistant ready to elevate your career? As a Therapist Enablement Specialist, you'll empower our PT network by ensuring they have the tools and support to deliver exceptional patient care. You will play a vital role in delivering a world-class experience for therapists and improving overall clinical services. Your primary responsibility will be to partner with the Sr. Manager of Therapist Enablement in supporting a large network of PT's. You’d be a great addition to the team if you have some capacity of a physical therapy background, are data driven, looking for growth and thrive in a challenging, fast-paced team environment and enjoy working as a team.

Apply now to help shape the future of clinical excellence!

How you will have an impact

Monitor therapist performance and provide feedback to ensure adherence to Luna best practices.

Develop resources and lead initiatives to help Luna PT’s leverage all of the powerful tools available to them to deliver exceptional patient care.

Ensure timely access to clinical support for all new Luna therapists.

Execute Therapist Enablement workflows to improve therapist performance on key metrics and propose/implement new processes to drive clinical best practices.

Collaborate and coordinate with cross-functional Luna teams to ensure therapist success.

Generate and be responsible for monthly metrics of Therapist Enablement.

Create and contribute to a culture of exceptional customer service by continually exceeding our therapist expectations

Maintain a respectful, professional, friendly, and welcoming relationship with all Luna physical therapists, patients, staff, medical and non-medical professionals, and vendors.

Gather and provide process improvement feedback from patients and therapists.

Leverage a data driven approach to guide therapist outreach and measure success.

Communicate via phone calls to therapists as needed.

Be an active participant and provide proactive feedback, identify gaps and opportunities to allow scaling and consistency of Therapist Enablement workflows.

Perform other duties as assigned.

What Luna can offer you

Opportunity to grow with a start-up that is revolutionizing the delivery of physical therapy

Supportive leadership with lots of opportunity for those who wish to grow alongside of Luna

Full time remote position

Paid Time Off with holiday

Medical, dental & vision on the first of the month following start date

Company-paid life insurance, and much more!

What you can offer Luna

3+ years of experience as a Physical Therapist Assistant ; a background in clinical data is a plus.

Positive, self-motivated attitude with a strong drive to succeed.

Excellent verbal and written communication skills.