Benefits Sales Support Account Managment, Senior Consultant I

At The Standard, you’ll join a team focused on putting our customers first.

Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right – across the company and in our local communities.

We offer a caring culture where you can make a real difference, every day.
 
Ready to reach your highest potential? Let’s work together.

The Standard has completed the acquisition of the Employer[AM1] Voluntary Benefits business from Allstate. This deal enhances our competitive position in the market with a comprehensive offering of workplace benefits products and capabilities.

Job Summary

This position will contribute to the Sales Support Account Management (SSAM) Large Market Department by using their industry knowledge, expertise, and organizational skills to complete various requests. This position will feel comfortable contributing to strategic decisions, analyzing ambivalent problems, breaking down complex information, and assuming responsibility for quality of service. This Large Market position will thoroughly consider the implications of their decisions and will ask questions to get to the core of any issues.

PRINCIPAL ACCOUNTABILITIES / ESSENTIAL FUNCTIONS

• Identify areas of opportunity and provide feedback to management for improvements.

• Partner with Allstate Benefits Sales Lead to provide thorough customer updates, broker feedback and other pertinent action items that impact sales effectiveness.

• Apply industry knowledge and critical thinking to provide exceptional and compliant services to accounts of any size.

• Initiate and drive communications that will provide optimal working conditions for a successful customer onboarding and life cycle experience.

• Maintain reporting and records for all assigned accounts to ensure transparency and accurate recordkeeping.

• Develop and execute on standard client project plans and provide proactive client management.

• Develop personal connections with brokers/partners, enrollment firms and clients.

• Complete peer reviews on standard and customized proposals.

• Coordinate and collaborate with cross-functional teams to ensure completion of all tasks associated with management of accounts including implementation, ongoing service and issue resolution.

Skills and Background You’ll Need

• Experience:  3 or more years of client facing experience required

  • Project Management experience - required

  • Account Management experience – preferred

• Understanding of customer service with the ability to deescalate issues and strategically think about how to make things better

• MS Office (Word, Excel, PPT, Outlook)

• Education:  4 year Bachelor’s degree - preferred

Key Behaviors of a Successful Candidate

Account Management, Analytical Thinking, Client Counseling, Client Facing, Client Management, Client Onboarding, Client Relationship Building, Customer Relationship Management (CRM), Recordkeeping, Request for Proposals (RFP), Sales Support, Strategic Decisions

Why Join the Standard?

We have built an enduring legacy of stability, innovation and financial strength thanks to the contributions of the talented, creative and compassionate people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including a 401(k) plan with matching company contributions

• An annual incentive bonus plan 

• Generous paid time off

• A supportive and responsive management approach

• Opportunities for career growth and advancement  

• Paid time off to volunteer 

• An employee giving program that double matches your donations to eligible nonprofits and schools

• Much more!

#LI-REMOTE

Please note - the salary range for this role is listed below. In addition to salary, our package includes incentive plan participation and comprehensive benefits including medical, dental, vision and retirement benefits, as well as an initial PTO accrual of 164 hours per year. Employees also receive 11 paid holidays and 2 wellness days per year.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including individual and organizational performance.

Salary Range:

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.