Policy Change Senior Associate

At The Standard, you’ll join a team focused on putting our customers first.

Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right – across the company and in our local communities.

We offer a caring culture where you can make a real difference, every day.
 
Ready to reach your highest potential? Let’s work together.

The Standard has completed the acquisition of the Employer[AM1] Voluntary Benefits business from Allstate. This deal enhances our competitive position in the market with a comprehensive offering of workplace benefits products and capabilities.

Job Summary

The Policy Change Senior Associate plays a critical role in reviewing and analyzing policy change forms to ensure completeness and compliance with basic underwriting requirements. You will review and analyze each change request to determine if the necessary details are provided to meet the requirements for processing. Using various system platforms, you’ll input information received in paper or electronic submissions. Additionally, you will develop an understanding of state-specific rules and guidelines to ensure policy changes align with regulations. Customer service support is an essential aspect of this role, where you will answer questions regarding policy contracts and the policy change process.

Key Responsibilities

• Meet or exceed daily production targets of 35 health and life policy changes.
• Deliver customer service through phone, email, and written communication.
• Perform basic risk assessments.
• Develop an understanding of state regulations and requirements to make appropriate policy changes.

Skills and Background You’ll Need Must-Haves:

• 3+ years of experience in insurance and customer service.
• High School Diploma or GED.
• Familiarity with policy change processes and various system platforms.
• Strong attention to detail in data entry and policy analysis.
• Strong communication skills for customer service and team collaboration.

Preferred:

• Experience with life insurance and complex health policies.
• Ability to prioritize tasks and manage multiple responsibilities.

Key Behaviors of a Successful Candidate

• Strong integrity and ethical decision-making.
• Willingness to learn and take on new challenges.
• Ability to work independently and as part of a team.
• High adaptability in a fast-paced environment.
• Strong attention to detail and process compliance.

Why Join The Standard?

We have built an enduring legacy of stability, innovation, and financial strength thanks to the contributions of the talented, creative, and compassionate people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard, you can expect:

• A rich benefits package, including a 401(k) plan with matching company contributions.
• An annual incentive bonus plan.
• Generous paid time off.
• A supportive and responsive management approach.
• Opportunities for career growth and advancement.
• Paid time off to volunteer.
• An employee giving program that double matches your donations to eligible nonprofits and schools.
• Much more!

Please note - the salary range for this role is listed below. In addition to salary, our package includes incentive plan participation and comprehensive benefits including medical, dental, vision and retirement benefits, as well as an initial PTO accrual of 164 hours per year. Employees also receive 11 paid holidays and 2 wellness days per year.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including individual and organizational performance.

Salary Range:

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.