Manager, Emergency Management Services Operations

At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

Reporting to the Sr. Director of Global Emergency Services, the EMS Operations Manager is the delivery agent responsible for driving results through World Fuel Services’ physical asset operations in the US. The position will be responsible for the day-to-day routine management and implementation of all aspects of the operation including safety, operational protocol, logistics management, commercial integration, environmental regulations, and conservative management of the physical asset organization to achieve operational best practices.

Principal Responsibilities

• Optimize World Kinect strategy for physically deploying and operating vehicles & personnel in support of government and commercial Emergency Service Response, including in the state of Florida.
• Responsible for the deployed element of any Emergency Services contract including personnel, assets & inventory.
• Implementation of QHSE standards and processes on these deployments.
• Account for and report vehicle and personnel to client stakeholders and WFS departments to ensure timely and accurate billing is performed.
• Operate and maintain an asset tracking capability for all deployed assets which should include real time location reporting.
• Responsible for the ‘gating’ process to deploy additional staff and assets onto contracts this is to include but not limited to Induction, training, documentation, reporting and subsequent further deployment.  The ‘gating’ process refers to both arrival and departure procedures.
• Responsible for managing Risk during the deployed operation with particular emphasis on the fluid nature of operations in an austere environment.
• Responsible for ensuring all deploying staff whether WFS, 3rd Party or contracted are trained and equipped to ensure the safe and efficient delivery of operations; specific attention should be made towards succession planning and business continuity capability.
• Support growth of the Company’s Emergency Services offering while maintaining/planning existing contracts.
• Manage the maintenance of WFS operated vehicles whilst bot deployed or pre deployment which should include having a network of maintenance providers.
• Ensure timely and accurate reporting as required under contract and by WFS.
• Be accountable for planning and organizing the operation in the safest, most cost effective manner and in compliance with all applicable laws.
• Oversee day-to-day routine aspects of fuel stock management on deployed assets.
• Ensure all materials and services are requisitioned in line with approved Delegations of Authority.
• To ensure that Product Quality Standards are maintained at all times.
• Represent WFS interests on awarded contracts and liaise with external organizations as well as with internal contacts within WFS to ensure that all aspects of deployed operations are properly managed and integrated.
• Review the performance of WFS, 3rd Party & contracted staff at regular intervals.
• Provide the customer service levels as defined in the commercial agreements.
• Liaise with key client stakeholders, including government emergency operations centers.

Supervisory Responsibilities

• Deployed personnel during the course of emergency response.
• Operations personnel allocated to emergency response efforts.

Geographic Scope & Travel Requirements

• Role must be based in US. Travel, with frequent travel requirements. When deployed on Emergency contracts conditions will be austere, work hours will be long and deployment could be up to 6-8 weeks without relief.

Key Performance Measures

• More detailed KPIs to be provided contract dependent:
• Successful Delivery of HSE KPIs.
• Successful Delivery of Operational KPIs.
• Successful deployment, operation & extraction of staff & assets in support of contracts.
• Timely and accurate internal & external reporting as required.
• Delivery of support to BD whilst maintaining current operational capability.
• Meeting allocated ongoing objectives in the agreed timeframe.  

Education

• Essential: Bachelor’s Degree
• Desirable: Master’s Degree

Work Experience

• The successful candidate is likely to have in excess of 10 years' work experience within the Fuels industry.
• Experience of operating and managing operations in an emergency management situation such as Hurricane relief, Tornado Relief.
• Experience of managing personnel in an austere environment is essential.
• People management experience across a multi-site operation is essential.

Technical Skills & Specific Knowledge

Essential

• Experience of leading teams
• Fuel operations management experience
• Experience of working on Government contract or with Governmental Agencies preferably in the Emergency Management space.
• People management experience across a multi-site aviation refueling operation is essential.

Desirable

• Understanding of Risk Assessments & Risk Management
• Formal QHSE qualification is highly desirable.
• Working knowledge of Fuel Management Systems
• Commercial/Business Development experience

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