Offer summary

Qualifications:

Fluent in Portuguese and English; Spanish is a plus., Excellent communication skills and a warm, approachable manner., Experience in customer service and technical expertise preferred., Bachelor’s degree preferred..

Key responsabilities:

Respond to customer inquiries via email and phone.

Provide quotes and product knowledge to customers.

Call customers for subscription renewals and feedback.

Troubleshoot technical issues and maintain client account data.

Job description

Job Title: Customer Care Representative

Location: Remote - Brazil

The Customer Care Representative provides outstanding customer service and support to ensure a positive customer experience with our positioning solutions. The ideal candidate is service minded and thrives in a friendly, hard-working, fast paced environment.

Primary Duties

Respond to internal and external inquiries via email and phone.
Provide customers with quotes and product knowledge
Call customers to renew their subscriptions, up-sell services, and obtain customer satisfaction feedback
Input sales orders, payments, and help customer activate their service
Update client accounts to maintain data integrity
Troubleshoot technical customer issues with service activation and operation

Characteristics / Skills

Fluent in Portuguese and English required; Fluent in Spanish preferred
Excellent communication skills
A warm, approachable, outgoing manner
Able to uncover customer needs and pair them with appropriate solutions
Skilled in outbound customer calls to solicit subscription renewals
Working knowledge of word processing, spreadsheet tools and internet browsers
Technical expertise preferred
Experience in a customer service position preferred
Bachelor’s degree preferred

Local Requirements

Shift: 12 PM to 9 PM
Rotating holidays - paid as overtime/ extra hours
Some overtime/weekend work required during peak season (March-June; September-December).

About Trimble
Dedicated to the world’s tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit: www.trimble.com

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