Offer summary

Qualifications:

High School Diploma or GED equivalent required., Minimum 2 years of experience in a medical office or healthcare setting., Strong computer skills and working knowledge of Microsoft Office., Excellent verbal and written communication skills with attention to detail..

Key responsabilities:

Provide primary and backup coverage for all office activities.

Schedule appointments for genetic counseling and obtain medical records.

Monitor client referrals and perform data governance updates.

Respond to new requests from internal and external clients.

Job description

Labcorp Genetics is seeking a remote-based Patient Services Coordinator to join its Genetic Counseling team. This position will provide client, patient, and internal client services for our National Genetic Counseling teams including patient scheduling, results tracking, and chartflow. The Patient Services Coordinator will be responsible for a variety of administrative tasks that require a high level of attention to detail and excellent customer service skills.

The schedule for this position will be: Monday – Friday, 8:30am – 5:00pm eastern time.

Please note: this position is 100% remote. Candidate can be located anywhere in the US, however, must be able to work Eastern Time Zone hours

Responsibilities:

Provide primary and backup coverage for all office activities
Answer phones from clients, patients, and internal staff
Schedule appointments for genetic counseling and obtain medical records
Records validations
Monitor client referrals with no
Develop expertise in the use of reporting systems, scheduling platform, and any new IT systems
Perform Data Governance updates and platform additions of MDs for results reporting
Monitor systems including phone, faxing, e-faxing systems and computer. Notify relevant provider or IT of outages or issues
Function within the corporate compliance program and applicable state/federal regulations
Follow Labcorp policies regarding protected health information (PHI); maintain confidentiality
Working with spreadsheets, downloading results, and IT system in support of result delivery programs
Responsiveness to new requests of internal and external clients

Requirements:

HS Diploma or GED equivalent required
Minimum 2 years of experience in a medical office or healthcare setting
Knowledge of medical terminology highly preferred
Strong computer skills and working knowledge of Microsoft Office
Strong verbal and written communication skills and excellent ability to listen and respond
High level of attention to detail with strong organizational and prioritization skills
Must be courteous with strong customer service orientation
Excellent multitasking abilities required
Bilingual skills (Spanish) highly preferred

Application Window Deadline: 3/28/2025

**Pay Range: $20.00 – $28.00 per hour

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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