Senior eCommerce Business Manager, Lowes.com

Purpose:   

Do you enjoy working in a fast paced, highly analytical account management position with a leading customer? The Senior eCommerce Business Manager works directly with key online retail customers and cross-functional teams to drive customer advocacy and sales growth. This is accomplished by aligning with counterparts to drive a cohesive omni-channel strategy, managing programs, policies and procedures, and analyzing data to identify sales trends, sales drivers, and build plans to develop countermeasures where gaps exist. In addition to working closely with the Omnichannel Retail Team, this role will collaborate with Finance, Customer Solutions, Customer Data, Operations, Product Marketing, and Omnichannel Retail Marketing counterparts.  

Delta Faucet Company has an exciting opportunity for a Senior eCommerce Business Manager to join our Omnichannel Retail Sales team! 

Responsibilities: 

• Customer Relationship Leader: 

• Lead customer relationship owner with the Lowes.com merchant 

• Relationships with the broader Lowe’s merchants, Inventory Planning team and others support teams 

• Strategically negotiate customer program by using data to drive for profitable growth 

• Lead customer-facing meetings to drive engagement and accountability 

• Customer Strategy Leader: 

• Develop and maintain an annual playbook to drive omnichannel growth with an emphasis on Lowes.com 

• Be the strategic leader by developing and evolving a 3-year growth plan 

• Implement root cause analysis and deploy counter measures where critical 

• Growth Lever Execution: 

• Lead deployment of key growth levers including promotional planning and implementation, performance metrics, and trends paired with inventory and marketing alignment activities to carry out with excellence 

• Align and implement sales goals and priorities with key internal and external decision makers 

• Optimize price, promotion, availability and more levers in order to earn strong organic placement on the digital shelf and increase share among related online brand competitors 

• Operations Excellence: 

• Optimize operational execution through the development of new operations and fulfillment capabilities 

• Accountable for operational controls, including annual financial forecast, forecasting, budgeting, and supply chain coordination 

• Cross Functional Team Leadership: 

• Partner across the internal Lowes account management and omnichannel channel marketing team to build and align strategies and tactics 

• Develop and own cross-brand, cross-functional, and cross-BU relationships that will drive outstanding eCommerce strategies 

Education & Experience: 

• BS in a Business or Marketing related field and 5-7 years of related experience 

• eCommerce Account Management Experience with a major omnichannel retail customer 

• Leader who can communicate and carry out strategies 

• Strong Financial Competence 

• Ability to analyze and quickly interpret data from various sources. 

• Capacity to optimally form relationships, informally influence, and concisely communicate sophisticated topics at all levels of the organization. 

• Strategic professional with a talent for foreseeing issues and proactively crafting strategies for business success 

• Highly motivated and able to resourcefully solve problems while ensuring decision making and engagement occurs at the right levels within the organization. 

• Thrives in a fast pace and dynamic environment 

• Strong organizational skills with meticulous attention to detail 

• Travel is required 20-30% travel depending on location of residency 

Diversity & Inclusion: 

At Delta Faucet Company, we view diversity as a mosaic of thoughts and perspectives that come from people’s varied cultural backgrounds, experiences, education, career paths and other influences that make each of us unique. For us, inclusion means welcoming differing opinions, collaborating, allowing people to come to work as who they are and recognizing everyone’s contributions. We know that in a diverse, inclusive company, ideas flow freely, all voices are heard and all perspectives are valued. Delta Faucet Company continuously strives to be this kind of organization. Diversity and Inclusion (D&I) supports our inherent values, makes us more relevant to customers and consumers and inspires innovation. It is not a goal or a program; it is a vital ingredient in our formula for success and a key to our future growth!