About Servier
Servier in the U.S. is a Boston-based, commercial-stage biopharmaceutical company launched by Servier Group in 2018. As a privately held organization, Servier is uniquely positioned to advance cutting-edge science, tackle underserved therapeutic areas, and make patients the focus of every strategic decision.
Role Summary
We are seeking a dedicated professional to join our team as an Associate Director of Patient Services Operations and Reporting. This role focuses on providing oversight for key elements of operations, including process, technology, quality, and compliance. Reporting to the Head of Patient Services, the individual will work closely with both internal and external stakeholders, including vendors, to ensure optimal performance and compliance. Key responsibilities include conducting performance evaluations, developing and maintaining robust reporting systems, and providing actionable insights to support data-driven decision-making. This unique role offers the opportunity to implement industry best practices and optimize team resources, contributing significantly to patient outcomes and the overall success of the business.
Primary Responsibilities
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Conduct performance evaluations across all brands by identifying trends and make recommendations to adjust programs to Patient Office Leadership
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Provide oversight for development and maintenance of key elements of operations (e.g. process, technology, quality, compliance). Partner with internal & external stakeholders on training.
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Benchmark and implement industry best practices for patient services that will ensure we optimize the use of team resources
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Develop and maintain robust reporting systems to track and analyze patient service KPIs
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Analyze Patient Service data and provide actionable insights to leadership and cross-functional teams, supporting data-driven decision-making
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Manage all vendor relationships, including maintaining contracts, administrative records and driving vendor performance
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Accountable for developing, implementing, and tracking all patient experience trainings for the Patient Services team
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Ensure compliance with all relevant regulations, standards, and best practices
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Track the department budget on a monthly basis and communicate any variance to Head of Patient Services
Education and Required Skills
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Bachelor’s degree or equivalent in a science or business-related field required; advanced degree preferred
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7+ years of experience in patient services operations, analytics, vendor management, or a related area
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Strong understanding of healthcare industry regulations and standards
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Proficiency in data analytics and reporting tools (e.g., Excel, Tableau, SAS)
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Proven negotiation skills with the ability to influence without authority
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Excellent presentation skills with the ability to present to leadership teams and represent the department in key forums
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Strong project management and organizational skills with the ability to manage multiple projects simultaneously.
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Excellent verbal and written communication skills, with the ability to effectively communicate with a variety of stakeholders.
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Previous experience in leading teams directly and/or indirectly through influence
Travel and Location
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10% estimated travel required
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Remote in the US
Servier’s Commitment:
Servier is committed to modeling diversity, equity, and inclusion within the industry. We are dedicated to fostering an environment that maintains equitable treatment for all and we welcome applicants who are passionate, committed, and innovative individuals. We encourage candidates to apply to our open roles as we are always willing to consider experiences and skills beyond what is listed in the job description.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Salary Range
The salary range for this role is $172,000-190,000. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs. We may ultimately pay more or less than the posted range, and the range may be modified in the future. Employees in this position are also eligible for Short-Term and Long-Term incentive programs. Servier also offers a competitive and comprehensive benefits package that includes benefits such as medical, dental, vision, flexible time off (Servier provides unlimited sick time and flex time, and does not accrue time off), 401(k), life and disability insurance, recognition programs among other great benefits (all benefits are subject to eligibility requirements). For more information on our benefits, please visit this link.
