Offer summary

Qualifications:

Background in education, social work, public administration, or related field., 1-3 years in customer support, partner relations, or program coordination roles., Strong organizational, project management, and time-management skills., Excellent written and verbal communication skills..

Key responsabilities:

Provide daily virtual support for school district partners using SHP programs.

Assist with onboarding and implementation activities for new partners.

Monitor and respond to partner inquiries via email, chat, and ticketing systems.

Track partner engagement and maintain records of partner interactions.

Job description

Associate, Partner Success

About Sandy Hook Promise
Sandy Hook Promise (SHP) is a national nonprofit organization with a mission to end school shootings, and create a culture change that prevents violence and other harmful acts that hurt children. Through its life-saving evidence-informed Know the Signs prevention programs, SHP educates and empowers youth and adults to recognize, intervene, and get help for individuals who may be socially isolated and/or at risk of hurting themselves or others. SHP is a moderate, bipartisan organization that supports sensible policy solutions that address the human side of gun violence and make schools safer.

SHP is led by several family members whose loved ones were killed in the tragic mass shooting at Sandy Hook Elementary School on December 14, 2012.

Commitment to Racial Justice, Equity, Diversity, and Inclusion
SHP strives to ensure its culture and work environment reflects the values of race, diversity, equity, and inclusion (REDI) and is responsive to the views and issues of the diverse communities with which we live and work. SHP encourages individuals who have demonstrated a commitment to equity and inclusion to apply.

About the Role
The Associate, Virtual Partner Success Support plays a critical role in ensuring smooth implementation and ongoing engagement for SHP’s K-12 partners. This position provides day-to-day virtual support, assisting with partner inquiries, troubleshooting issues, and maintaining accurate program data. The Associate will work closely with the Partner Success, Implementation, and Business Development teams to support partners in achieving program goals. The ideal candidate for this position supports core activities and responsibilities of partnership account management. This position requires contact and coordination with internal and external operations and technology teams to implement SHP’s programs in school districts.

Location
We are a U.S. based organization and most of our staff work remotely. This role will require 10% travel.

Job Responsibilities Include (but are not limited to)

Provide daily virtual support for school district partners using SHP programs and services
Assist with coordinating onboarding and implementation activities for new partners.
Maintain a knowledge base and FAQs to ensure easy access to information for partners.
Serve as a first-line support contact for troubleshooting partner issues and questions.
Monitor and respond to partner inquiries via email, chat, and ticketing systems.
Track partner engagement and concerns related to implementation, adoption, or compliance.
Collect and enter partner success metrics into CRM or tracking systems.
Maintain records of partner interactions and track key milestones in program implementation.
Coordinate with the Implementation Team to ensure smooth onboarding and training.
Support the Account Management team and assist with other cross-functional administrative tasks.
Assist with communication and implementation logistics for SHP program implementation.
Stay informed about SHP’s offerings to provide accurate support to partners.
Collaborate with teammates across the organization as needed.
Demonstrate basic data literacy and willingness to use data as needed.
Perform other duties as assigned based on organizational needs.

Desired Skills and Experience

Background in education, social work, public administration, or related field (or equivalent experience).
1-3 years in customer support, partner relations, program coordination, or education-based roles.
Experience with school districts, nonprofits, or educational programs is a plus.
Strong organizational, project management, and time-management skills.
High attention to detail and accuracy.
Ability to adapt to a dynamic environment with flexibility.
Excellent written and verbal communication skills.
Self-motivated, resourceful, and capable of working independently.
Technologically proficient, with knowledge of Salesforce and presentation platforms a plus.
Proficient in MS Office Suite (Outlook, Word, Excel, PowerPoint).
Experience working remotely in a decentralized structure is desirable.
A commitment to SHP's vision and values.
Performs other duties as required.

Benefits and Salary Range
The salary range for this position is $49,000-$59,000.
(SHP follows a strict internal rubric to help guide salary placement and ensure equitable pay amongst new hires and current staff. New hires should expect to be brought on at the start of the range, except in extenuating circumstances.)

SHP offers a competitive benefits package, including:
- Unlimited PTO
- Flexible schedules
- Paid holidays and 10 days sick leave
- Paid parental leave
- Health, dental, and vision
- Employer paid life insurance and short- and long-term disability
- 401k match
- Professional development stipend
- Wellness & mental health support
- Employer Paid Employee Assistance Program.

Our organization operates within a distributed workforce, allowing for location flexibility across the country for most positions. We provide remote office support for all staff, which includes a laptop, home office reimbursement, monthly Wi-Fi reimbursement up to $40, and monthly cell phone reimbursement up to $50.

Additional Instructions

Internal applicants have until Monday, March 31, 2025 to submit their application. Please contact HR once you have applied.
All other applicants have until Monday, April 21, 2025 to apply

Equal Opportunity Employment
SHP is proud to be an equal opportunity employer. We strive to be an employer of choice: where a diverse mix of talented people want to come and do their best work. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other protected characteristic. We are focused on promoting diversity, multiculturalism, and inclusion and believe deeply in having a workforce comprised of people of all beliefs and backgrounds who seek to prevent gun violence and stop the tragic loss of life. Members of all under-represented groups are encouraged to apply.

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