Client Services Coordinator

Our Story

Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

What’s in Store 

We're on the lookout for an experienced Client Services Coordinator who will report to the Regional Director/Client Relations Manager. In this role, you will act as a liaison between the company, our clients, and our Field Representatives. This position is about creating a positive client experience. 

Key Responsibilities: 

• Serves as main point of contact for designated clients
• Provides timely and accurate information to client inquiries to include statuses, corrections, and general day-to-day questions
• Communicates with clients and Field Representatives through the utilization of phone and email
• Updates and maintains job statuses, due dates, contact information, and non-productive jobs and other administrative duties as required
• Monitors assigned accounts for specified branched and/or specific clients
• Works with the Regional Director regarding complaints of Davies Risk Services Field Representatives
• Assists with complaints, errors, account questions and other queries
• Improves and expands upon relationships between Davies Risk Services and all clients
• Support company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together
• Perform other duties as assigned

This role is a full-time, remote position. 

Your Expertise, Skills, and Abilities

• 1 – 2 years in customer service or related interpersonal communications
• Proficient in Excel and Microsoft Office products
• Ability to deal with problems involving several concrete variables in standardized situations.
• Proactive, independent, and takes initiative with consistent follow through
• Superb communication skills, verbal and written, conducted in a timely manner
• Superior time management skills with capability of working with and meeting deadlines
• Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment
• Excellent team player with interpersonal skills
• High level attention to detail and problem-solving skills
• Capable of working collaboratively and independently with minimal supervision
• Exhibit discretion with sensitive and confidential information
• Display a comfort level working with key people at all levels within an organization

Benefits

At Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes:

• Medical, dental, and vision plans to ensure your health and that of your family.
• A 401k plan with employer matching to help you build a secure financial future.
• Our time-off policies, including Discretionary Time Off for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment.
• Paid holidays.
• Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones.

Diversity and Inclusion

Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.

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