Field Training Manager, Commercial Learning & Development

Overview

The Training Manager, Commercial Learning & Development, will be instrumental in executing commercial training programs that enhance the effectiveness of sales and field support teams within cellular therapy and melanoma-related therapeutic areas. This role focuses on development and operationalizing training programs by delivering impactful product, sales, and leadership training to ensure the field team is prepared to meet commercial goals. This role will primarily support execution, facilitation and field pull-through of all commercial training initiatives while maintaining a strong emphasis on cross-functional collaboration, compliance, and continuous improvement. While the primary focus is on U.S. Commercial team, this role may also provide support for Ex-US training initiatives as needed.

Essential Functions and Responsibilities:

Product and Sales Training

• Field Training & Pull-Through Execution
• Engage with the RAD team to assess ride-along outcomes and determine how to improve training execution, in-field coaching, to enhance training effectiveness and sales impact.
• Partner cross-functionally with CL&D, sales leadership, marketing, and medical affairs to ensure training translates into effective field execution and commercial success.
• Utilize field intelligence and analytics to identify training gaps, emerging challenges, and best practices, ensuring continuous improvement of training programs.
• Develop targeted coaching plans and reinforcement strategies to drive competency development and improve business outcomes.

Support for Product & Sales Training

• Assist in coordinating and facilitating new hire onboarding and certification, ensuring alignment with the commercial curriculum.
• Support ongoing learning initiatives by executing training programs informed by business needs, new clinical data, and product updates in collaboration with cross-functional teams.
• Provide support for workshops and training sessions during major meetings such as National Sales Meetings, POA rollouts, and other commercial events.

 Training Resource Development & Management

• Support the creation, maintenance, and updates of training resources, including commercial resource libraries, SharePoint sites, and digital tools. 
• Assist in training records management by partnering with Quality, Legal, and HR to ensure compliance with regulatory and corporate standards. 

Needs Assessment and Content Development

• Conduct learning needs assessments by gathering insights from field leadership, regional training liaisons, performance data, and field observations.
• Provide recommendations to address learning gaps and support curriculum development in alignment with adult learning principles and business priorities.

Leadership and Professional Development

Partner with CL&D and HR to support leadership development initiatives and training programs for field managers. Assist in coaching efforts to enhance field effectiveness and professional growth within the commercial team.

Compliance and Best Practices

Ensure compliance requirements are integrated into all training initiatives, aligning with industry regulations and legal guidelines. Apply best practices in adult learning methodologies to maximize training impact across live and virtual learning environments.

Travel – 30-50%

Required Education, Skills, and Knowledge

• Bachelor's degree in business, education, life sciences, or a related field required. Experience in sales or field roles with a deep understanding of sales models and sales pull-through strategies
• 3 years in commercial training, sales training, or learning and development, preferably in the biotech or pharmaceutical industry.
• 5 years of oncology experience, particularly in melanoma or cellular therapy, with a strong understanding of the clinical and operational landscape.
• Strong knowledge of in-patient hospital systems, stem cell transplant/cellular therapy decision-making, and payer coverage policies
• Ability to analyze field performance data and training impact metrics to assess sales effectiveness and optimize pull through strategies.
• Exceptional facilitation and presentation skills in both virtual and in-person formats
• Proven ability to design and execute training initiatives aligned with adult learning principles.
• Experience managing training platforms, learning management systems (LMS), SharePoint / Microsoft Teams, and content repositories.
• Excellent project management, organizational, and communication skills, with a demonstrated ability to prioritize in a dynamic, start-up environment. 
• Strategic thinker, collaborative partner, and detail-oriented professional committed to delivering an engaging learning experience that supports business objectives. 

Preferred Education, Skills, and Knowledge

• Advanced degrees (MBA, MPH, EdD, DNP, PhD) or certifications in adult education, training, instructional design, or related areas

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made upon request to enable individuals to perform essential functions. Please contact Human Resources to request accommodation. 

Physical Demands and Activities Required

• Must be able to remain in a stationary position standing or sitting for prolonged periods of time. 
• Must be able to move about inside an office and exert up to 10 pounds of force occasionally or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Must have visual acuity to perform activities such as: preparing and analyzing data and figures, viewing a computer screen, and extensive reading. 
• This position requires repetitive motion, substantial movements (motions) of the wrist, hands, and/or fingers.
• Must be able to communicate with others to exchange information.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem-solving, analysis, and discretion; ability to manage work-related stress; ability to manage multiple priorities simultaneously; and ability to meet deadlines

Work Environment

This job operates in a professional workplace or remote office environment and requires standard office equipment and keyboards. Employees who work remotely are expected to maintain their workspace and environment safely and free from safety hazards.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Iovance is committed to cultivating and offering a diverse and inclusive work environment. As an equal-opportunity employer, our employees and applicants will be considered without regard to an individual’s race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. If you need assistance or accommodation to apply to one of our opportunities, please contact careers@iovance.com.

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