Offer summary

Qualifications:

1+ years of experience in customer service, Strong analytical, problem-solving, and decision-making skills, Demonstrated computer experience and technical troubleshooting acumen, Clear and professional communication skills, both verbally and written..

Key responsabilities:

Handle complex inbound account inquiries and escalated customer calls

Troubleshoot customer inquiries regarding online enrollment and password issues

Process and review new account applications and credit line requests

Work autonomously in a virtual environment while maintaining confidentiality.

Job description

Job Description

For over 100 years, Nordstrom has created a reputation of Legendary Customer Service. As a Financial Services Specialist, you will be an Ambassador for Nordstrom, handling phone calls from customers in a virtual environment.

A successful candidate is compassionate, empathetic, enthusiastic, solutions-oriented, and committed to upholding the tradition of Nordstrom’s Legendary Customer Service. Our Financial Services Specialists embrace technology and feel confident and comfortable working autonomously in a virtual environment.

This role is a fully remote, work from home position. Candidate location restrictions apply. Nordstrom is able to offer remote employment of this position in: Arizona

Hours of Operation: 365 days a year, 5:00am-12am (midnight) PST

Shifts:

Full-time positions
Set schedules available at time of offer
Start time will vary upon business need
Expect to work at least one weekend day per week
Schedule flexibility is required and expected, including scheduled overtime during peak periods and holidays

Orientation: 1 week (Tuesday – Friday)

Training: 10 weeks (Monday – Friday) Must successfully complete training program

Pay:

Eligible to earn incentive once graduated from training
Work from home subsidy $50/month

A day in the life…

Answer complex inbound account inquiries by applying advanced knowledge of Visa, Retail, Debit, Loyalty Program and Gift Card products, including escalated customer, store and helpline calls
Troubleshoot customer inquiries regarding online enrollment, password, sign-on issues and other online related questions
Enter and review new account applications from multiple channels: stores, online and/or customers responding to promotional invitations
Process and review register referrals, Nordstrom.com transactions, and credit line increase requests and payments
Perform other duties as assigned

You own this if you have…

1+ years of experience in customer service
The ability to handle a high volume of calls with detail and accuracy while delivering an excellent customer experience
A quiet, distraction free, secure workspace
The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and can turn on the camera when requested by leadership
A high level of self-motivation, the ability to work autonomously with minimal supervision in a virtual environment
Demonstrated computer experience and technical troubleshooting acumen, as well as the ability to navigate through multiple systems at once with dual monitors
The ability to work with integrity and respect confidentiality
The ability to independently apply strong analytical, problem-solving and decision making-skills
Clear and professional communication skills with customers and co-workers, both verbally and written
The ability to work a flexible schedule based on department needs, including nights and weekends

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

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Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

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